Kimberly Ray
Houston,TX
Summary
Highly Enthusiastic and energetic Teacher Candidate with good leadership and interpersonal skills. Talented in providing strong quality instruction and creating positive learning environments. Dedicated to helping creative supportive, stimulating and learning-focused classroom environments.
Overview
12
12
years of professional experience
Work History
Healthcare Representative
Kelsey Seybold Clinic
01.2023 - Current
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Obtained patient information to properly record and document demographics.
- Assisted patients with obtaining and rescheduling appointments.
- Followed up with doctors and nurses to obtain necessary information to complete patients' records.
Customer Service Representative
City Of Houston Police Department
03.2020 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed registrations and licenses for city wrecker drivers, salesmen/dealerships and mobile vehicles.
- Cross-trained and provided backup support for organizational leadership.
Healthcare Customer Service Representative
Alorica
08.2018 - 02.2020
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Promoted available products and services to customers during service, account management, and order calls.
Texas Works Advisor II
Texas Health And Human Services
10.2016 - 05.2018
- Interviewed and counseled clients to determine eligibility for Medicaid, CHIP, food , cash assistance and other entitle programs.
- Established priorities in accordance to relative importance and deadlines while working with multiple parties in a dynamic fast paced environment.
- Utilized agency guidelines, regulations and policies to maintain integrity and resolve client's conflict.
Reservations Agent/ Accounting Clerk
United Airlines
01.2012 - 04.2016
- Preformed electronic ticket reissues due to flight delays, cancellations and misconnections.
- Provided customers with information about availability and pricing.
- Reconciled employee reimbursements, vendor setup requests, travel/ entertainment expense reports and web AP reports.
Education
Bachelor of Science - Human Resources Development
University of South Alabama
Mobile09.1995
Skills
- Microsoft Office
- Teamwork
- Motivating others
- Imaginative thinking
- Creative thinking
- Communication
- Problem solving
- Collaboration
- Curriculum development
- Time Management
Timeline
Healthcare Representative
Kelsey Seybold Clinic
01.2023 - Current
Customer Service Representative
City Of Houston Police Department
03.2020 - 04.2022
Healthcare Customer Service Representative
Alorica
08.2018 - 02.2020
Texas Works Advisor II
Texas Health And Human Services
10.2016 - 05.2018
Reservations Agent/ Accounting Clerk
United Airlines
01.2012 - 04.2016
Bachelor of Science - Human Resources Development
University of South Alabama
Similar Profiles
Kimberly WilliamsKimberly Williams
Lead Benefits Analyst – Retirement at Kelsey-Seybold ClinicLead Benefits Analyst – Retirement at Kelsey-Seybold Clinic
AMBER BROWNEAMBER BROWNE
RN Supervisor – Primary Care and Specialty at Kelsey-Seybold Clinic (River Oaks)RN Supervisor – Primary Care and Specialty at Kelsey-Seybold Clinic (River Oaks)
Deja CalhounDeja Calhoun
Laboratory Assistant/ Processor Lab Services at Kelsey-Seybold ClinicLaboratory Assistant/ Processor Lab Services at Kelsey-Seybold Clinic
Tikisia YoungTikisia Young
CMA at Kelsey Seybold ClinicCMA at Kelsey Seybold Clinic
Malcolm ConeoMalcolm Coneo
Life Insurance Agent at Bankers Life Insurance Company Of AmericaLife Insurance Agent at Bankers Life Insurance Company Of America