Monicue Williams
Hampton,VA
Summary
Compassionate healthcare representative with a strong track record of productivity and efficient task completion. Specializes in patient advocacy, healthcare policy comprehension, and effective communication strategies. Proficient in active listening, empathy, and problem-solving to enhance patient care and support within complex healthcare systems. Willing to relocate anywhere in the US for authorized employment opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Healthcare Representative
Everise
Austin, TX
02.2022 - 05.2025
- Handled significant volume of calls with professionalism.
- Efficiently gather customer information to fulfill needs.
- Skilled in navigating various systems efficiently.
- Consistently reliable in fulfilling attendance obligations.
- Resolved customer issues following one-call resolution guidelines.
- Meet or exceed company and client performance metrics
- Maintain a balance between company policy and client benefit in decision making
- Responsible for call disposition and documenting customer information as required
- Handling pharmacy claims
- Monitor multiple channels, including email and live chat
- Be the first point of contact for customers to provide and process information in response to inquiries, concerns, and requests about claims
Healthcare Representative
Maximus Call Center
Richmond, VA
08.2020 - 02.2022
- Delivered customer support efficiently.
- Handled incoming calls to support customer adjustments.
- Resolved issues promptly.
- Met established performance benchmarks.
- Handled submissions for ID cards.
- Managed operations in both inbound and outbound call centers.
- Great communication skills
- Team Leader
- Set clear team goals
- Regular performance evaluations
- Help members enrolling into Medicaid and Medicare
- Tracks call-related information for auditing and reporting purposes
- Medicaid and Medicare experience
Front Desk Receptionist
SeaWorld Parks and Entertainment
Williamsburg, VA
06.2017 - 05.2020
- Facilitated guest check-in process.
- Addressed guest concerns promptly and courteously.
- Conducted interviews through online platforms, phone, and face-to-face meetings.
- Supported coordination of orientation events.
- Addressed guest inquiries regarding show schedules and park attractions.
- Upheld professional appearance consistently.
- Identified hazardous conditions and reported them promptly.
- Provided immediate health assistance.
- Engaged in scheduled in-service training sessions.
- Consistently adhere to safe work habits, utilizing Personal Protection Equipment (PPE).
- Oversaw administrative functions to support organizational goals.
Education
Bachelors - Human Services
Bryant & Stratton College
Hampton, VACertificate - Phlebotomy
Tidewater Medical Training
Hampton, VA07.2020
High School Diploma -
Heritage High School
Newport News, VA06.2019
Skills
- Guest Services (3 years)
- Help Desk (4 years)
- Technical Support (4 years)
- Network Support (4 years)
- Case Management (3 years)
- VPN (4 years)
- Data Entry (4 years)
- Windows (4 years)
- Phlebotomy (1 year)
- Microsoft Office (4 years)
- Active Directory (3 years)
- Administrative Assistant (2 years)
- Microsoft Windows Server (4 years)
- Front Desk (2 years)
- Phone Etiquette (4 years)
- Laboratory Experience (1 year)
- Medical Terminology (3 years)
- Patient Care (4 years)
- Leadership (4 years)
- Typing (6 years)
- Operating Systems (5 years)
- Multi-line Phone Systems (4 years)
- IVR (4 years)
- Office Experience (2 years)
- Computer Skills (5 years)
- Live Chat (3 years)
Certification
Driver's License February 2017 to February 2025
Languages
English - Fluent
Awards
Phlebotomy Certification July 2020 A certification I’ve earned while attending Tidewater Medical Training. (May 2020 - July 2020)
Timeline
Healthcare Representative
Everise
02.2022 - 05.2025
Healthcare Representative
Maximus Call Center
08.2020 - 02.2022
Front Desk Receptionist
SeaWorld Parks and Entertainment
06.2017 - 05.2020
Bachelors - Human Services
Bryant & Stratton College
Certificate - Phlebotomy
Tidewater Medical Training
High School Diploma -
Heritage High School