Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kimberly Reese

Milwaukee,WI

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

26
26
years of professional experience

Work History

Patient Service Representative I

Aurora Healthcare
Milwaukee, WI, WI
03.2023 - Current
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Sorted and distributed incoming mail daily.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Provided customer service by answering patient questions and addressing concerns.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Scheduled patient appointments and procedures.
  • Scheduled patient appointments over phone and in person, maximizing productivity.

Team Associate

Kwik Trip Inc.
11.2021 - Current
  • Customer Service
  • Cashiering
  • Food service assistant

Sales Floor Coordinator

Marshalls Department Store
Mequon, WI
09.2020 - 11.2021
  • Assisted with training, development and mentoring of sales employees.
  • Counted and balanced registers.
  • Greeted customers, clarifying needs and identifying solutions to close sales.

Customer Service Representative

BMO Harris Bank
Cedarburg, WI
10.2012 - 10.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Accounts Receivable Specialist

Mark Travel Corporation
Milwaukee, WI
10.1998 - 01.2011
  • Received and recorded cash, checks and transfers.
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.

Education

High School Diploma -

MATC Downtown Campus
Milwaukee, WI
12.1993

Skills

  • Workplace Safety
  • Customer Service
  • Teamwork and Collaboration
  • Willingness to Learn
  • Bill processing
  • Credit and collections

Accomplishments

  • Recognized as Employee of the month for outstanding performance and team contributions.
  • Promoted from Cashier to Coordinator, in less than 12-months.

Timeline

Patient Service Representative I

Aurora Healthcare
03.2023 - Current

Team Associate

Kwik Trip Inc.
11.2021 - Current

Sales Floor Coordinator

Marshalls Department Store
09.2020 - 11.2021

Customer Service Representative

BMO Harris Bank
10.2012 - 10.2017

Accounts Receivable Specialist

Mark Travel Corporation
10.1998 - 01.2011

High School Diploma -

MATC Downtown Campus

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Kimberly Reese