Kimberly Rentie
Fort Worth,TX
Summary
Accomplished team lead with 1 year of experience in customer service, specializing in resolving inquiries and ensuring customer satisfaction. Demonstrates strong communication and problem-solving skills, fostering teamwork to enhance the customer experience. Currently pursuing a high school diploma, committed to delivering exceptional service and contributing to a positive environment. Developed leadership and strategic planning skills in collaborative and dynamic environment, looking to transition into new field. Demonstrates strong capabilities in team coordination and process improvement. Aims to leverage these skills to contribute effectively in new role.
Energetic and dedicated, bringing strong organizational and team-building skills to foster collaboration and drive success. Possesses in-depth understanding of process optimization and project management, coupled with proficiency in conflict resolution and strategic planning. Aims to enhance team performance and deliver impactful results.
Outgoing and dependable team lead with customer service experience in fast-paced environments. Known for staying calm under pressure, working well with teams, and creating positive experiences for customers. Strong communication and problem-solving skills with a personality that helps people feel welcomed and comfortable. Currently pursuing a high school diploma while building hands-on leadership and hospitality experience. Quick learner, hardworking, and able to keep up during busy shifts without losing a positive attitude
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Server
Plucker Wing Bar
06.2026 - Current
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed order processing efficiently, ensuring timely and accurate delivery of food and beverages.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled customer inquiries and resolved issues promptly to maintain positive guest relations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Collaborated with kitchen staff to streamline communication and expedite meal preparation.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Task Associate
Ulta
02.2026 - 06.2026
- Supported team in executing promotional events, ensuring timely setup and compliance with brand standards.
- Assisted in maintaining organized product displays to enhance customer shopping experience.
- Monitored cleanliness of store areas, adhering to safety regulations and enhancing customer satisfaction.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
Team Lead
Urban Air
05.2024 - 11.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Led team in daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures and customer service standards.
- Helped create a fun and welcoming environment for guests while handling fast-paced customer interactions
- Demonstrated leadership, teamwork, and communication skills in high-pressure situations
- Balanced multiple responsibilities at once while maintaining a positive attitude
- Strong team player with leadership experience
- Great at communicating with customers and coworkers
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Heritage Academy K-12
Fort Worth, TX05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Service prioritization
- Food running
- Menu memorization
- Order accuracy
- Multitasking and organization
Certification
- CPR Certification
- ServSafe
- Food Handler Certification
Timeline
Server
Plucker Wing Bar
06.2026 - Current
Task Associate
Ulta
02.2026 - 06.2026
Team Lead
Urban Air
05.2024 - 11.2024
High School Diploma -
Heritage Academy K-12