Kimberly Resendiz
Kendallville,IN
Summary
Dynamic professional with a proven track record at Best Buys Group, excelling in customer service and relationship building. Skilled in problem resolution and data entry, I consistently achieved high satisfaction rates while enhancing customer loyalty through effective communication and upselling strategies. Committed to driving growth and improving client experiences.
Overview
12
12
years of professional experience
Work History
Remote CSR
Best Buys Group
Remote
08.2010 - 04.2012
- Handled customer inquiries proficiently using diverse communication methods, achieving high satisfaction rates.
- Processed returns and exchanges in accordance with company policies, enhancing customer trust and loyalty.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Commercial Collector
Aon Risk Solutions
Fort Wayne, IN
05.2002 - 04.2012
- Managed collection processes to ensure timely payment from clients.
- Communicated effectively with clients to resolve outstanding account balances.
- Utilized collection software to track and manage accounts receivable.
- Negotiated payment arrangements, enhancing client relationships and resolving disputes.
- Prepared detailed reports on collection activities for management review.
- Assisted in developing strategies for improving overall collection performance.
- Enhanced the efficiency of collection efforts through consistent follow-ups and maintaining accurate account records.
- Kept company-sensitive documents secure.
Account Manager
CNAC Finance
Fort Wayne, IN
01.2000 - 05.2002
- Managed client relationships, ensuring satisfaction and retention through proactive communication.
- Developed strategic account plans, aligning client needs with company offerings to drive growth.
- Analyzed market trends and competitor activities to inform account strategies and improve positioning.
- Coordinated cross-functional teams to deliver tailored solutions for clients, enhancing service delivery.
Education
No Degree - Criminal Justice
Indiana Business College
Fort Wayne, INSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
Timeline
Remote CSR
Best Buys Group
08.2010 - 04.2012
Commercial Collector
Aon Risk Solutions
05.2002 - 04.2012
Account Manager
CNAC Finance
01.2000 - 05.2002
No Degree - Criminal Justice
Indiana Business College