KIMBERLY REZA
Waxahachie,Tx
Summary
Self motivated individual looking to grow with an established company where i can start a tenured career. Striving to be a team player, as well as working with integrity and dependability in all that i do. Proficient in using independent decision making skills and sound judgment to positively impact company and employee success. Dedicated to applying, morale-building abilities to enhance employee engagement and boost performance! Skills Highly independent and extremely attentive to detail Diligent and committed with a strong work ethic Ambitious and goal driven individual Ability to thrive in high-pressure situations Dedicated to fostering positive relationships with employees,clients, and patrons. Money? Bilingual
Overview
7
7
years of professional experience
Work History
Customer Service Representative
A & E Technologies
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant General Manager / Group Sales Manager
Showbiz Cinemas
11.2016 - 01.2023
- Repeat business through exceptional customer service and respond to customer concerns with friendly and knowledgeable service
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Trained team members in successful strategies to meet operational and sales targets
- Managed inventory control process to restore back stock,control costs, and maintain sales floor levels to meet customer needs
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Assessed job applications, made hiring recommendations to bring in top candidates to key vacancies
- Managed all group sales and events
- Maintained and updated all knowledge on industry trends
- Established an efficient relationship with customers and developed new markets
- Provide total event coordination
- Achieving growth and hitting sales targets by successfully managing the sales team
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
Administrative Assistant
ATT Immigration Law Firm
03.2021 - 07.2021
- Develop and maintained a filing-system
- Assisted in preparation of regularly-scheduled reports
- Answered and directed phone calls
- Ordered office supplies
- Distributed important case letters amongst firm
Education
High School Diploma -
Waxahachie High School
Waxahachie, TXAssociate of Arts - Communications
Navarro College
Corsicana, TX2023
Skills
- Account management
- Recordkeeping strengths
- Money handling abilities
- Administrative support
- Document preparation
- Data Entry
- Multitasking Abilities
- Office administration
- Filing and data archiving
- Staff Management
- Supervising staff
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
A & E Technologies
01.2023 - Current
Administrative Assistant
ATT Immigration Law Firm
03.2021 - 07.2021
Assistant General Manager / Group Sales Manager
Showbiz Cinemas
11.2016 - 01.2023
High School Diploma -
Waxahachie High School
Associate of Arts - Communications
Navarro College
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