Kimberly Rhymer
Cowpens,SC
Summary
Detail-oriented Patient Access Representative with proven success in customer service, insurance verification, and HIPAA compliance. Skilled in managing patient flow and streamlining administrative processes to enhance operational efficiency.
Overview
1
1
year of professional experience
Work History
Patient Access Representative
Spartanburg Regional Medical Center
02.2025 - Current
- Processed patient registrations and insurance verifications efficiently.
- Managed appointment scheduling to optimize patient flow and reduce wait times.
- Assisted patients with inquiries, providing clear information on services and procedures.
- Utilized electronic health record (EHR) systems to maintain accurate patient data.
- Collaborated with clinical staff to ensure seamless communication regarding patient needs.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
Education
High School Diploma -
Broome HIgh School
Spartanburg, SCSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Team collaboration
- Money handling
- Insurance billing
- Flexible schedule
- Information collection
- Paging systems
- Friendly and outgoing
- Verbal and written communication
- Data entry
- Policy understanding
- Multi-channel communication
- Insurance company billing
- Attention to detail
- Medical insurance
Timeline
Patient Access Representative
Spartanburg Regional Medical Center
02.2025 - Current
High School Diploma -
Broome HIgh School