Kimberly Rinaldi
Wesley Chapel
Summary
Dynamic general manager with expertise in enhancing customer service and operational efficiency. Proven success in staff training and inventory management, resulting in significant improvements in member engagement and satisfaction. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in working independently and quickly mastering new skills.
Overview
1
1
Certification
32
32
years of professional experience
Work History
General Manager
Hotworx 24, Infrared Fitness Studio
Wesley Chapel
02.2024 - Current
- Directed operations of a 24-hour infrared fitness studio.
- Implemented marketing strategies that boosted membership and engagement rates.
- Led staff training initiatives that enhanced customer service standards.
- Addressed customer complaints promptly, ensuring high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Organized schedules to ensure optimal studio access for clients.
- Oversaw inventory management of fitness supplies and products.
- Trained employees on duties, policies and procedures.
Stay at Home Parent
Stay At Home Mom
Wesley Chapel
02.2013 - 02.2023
- Managed daily household schedules and organized family activities.
- Coordinated educational and recreational activities for children's development.
- Planned and executed family events, celebrations, and outings successfully.
- Supported children's homework and learning initiatives through active engagement.
- Dressed children and changed diapers.
Administration Coordinator
Elliot Hospital And Health System
Manchester
01.1995 - 04.2012
- Coordinated administrative tasks to support healthcare operations and staff needs.
- Managed scheduling and logistics for departmental meetings and events.
- Collaborated with healthcare teams to streamline communication and information flow.
- Assisted in the development of policies to enhance operational efficiency.
- Implemented filing systems to improve document retrieval and organization.
- Responded to inquiries by answering incoming calls and emails, providing necessary information.
Education
High School Diploma -
Arlington High School
Arlington, MA06-1991
Skills
- Operations management
- Staff training
- Customer service
- Customer relations
- Fitness industry knowledge
- Inventory oversight
- Sales
- Time management
- Problem solving
Certification
- personal trainer certification
Timeline
General Manager
Hotworx 24, Infrared Fitness Studio
02.2024 - Current
Stay at Home Parent
Stay At Home Mom
02.2013 - 02.2023
Administration Coordinator
Elliot Hospital And Health System
01.1995 - 04.2012
High School Diploma -
Arlington High School