Kimberly Rivas
Long Beach
Summary
sales & operations. Team player at Gardena Family Group Dental, enhancing patient engagement and streamlining processes. Exceptional in customer communication and team building, I successfully implemented on appointment management system, boosting scheduling accuracy and driving revenue growth. Work with Hygiene dept, as well as other specialty Dept. Support Front Office.
Overview
9
9
years of professional experience
Work History
Orthodontic/General /Sales Coordinator/Manager
Gardena Family Group Dental
07.2024 - Current
- Supported marketing initiatives by organizing community outreach programs to increase patient engagement.
- Led the implementation of a new appointment management system, improving scheduling accuracy and accessibility.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Front Office Manager/ Sales
Capistrano Dental Group
05.2020 - 06.2024
- Managed front office operations, ensuring efficient patient scheduling and communication.
- Developed and implemented protocols to enhance patient experience and streamline administrative processes.
- Trained and supervised front office staff, fostering a collaborative team environment.
- Coordinated with dental professionals to optimize appointment flow and reduce wait times.
Sales Representative /Dental Treatment Coordinator
West Coast Dental
01.2017 - 11.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Lakewood High School
Lakewood, CA07-2015
Skills
- Customer communication
- Data entry
- Exceptional leader
- Sales reporting
- Managerial skills
- Sales expertise
- Customer engagement and support
- Schedule management
- Team building
Languages
Spanish
Native or Bilingual
English
Timeline
Orthodontic/General /Sales Coordinator/Manager
Gardena Family Group Dental
07.2024 - Current
Front Office Manager/ Sales
Capistrano Dental Group
05.2020 - 06.2024
Sales Representative /Dental Treatment Coordinator
West Coast Dental
01.2017 - 11.2020
High School Diploma -
Lakewood High School