Kimberly Rivera
Greensboro,NC
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
14
14
years of professional experience
Work History
Correctional Officer III
North Carolina Department of Public Safety
Raleigh, NC
09.2013 - 08.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Maintained accurate clothing counts and distribution for 1200 inmate residents.
- Unloaded all incoming trucks with propane and electric forklifts.
- Unloaded all building materials with motorized pallet jacks and fork lifts of varying sizes.
Flooring Sales Associate
Home Depot
Fuquay Varina North Carolina
03.2010 - 09.2014
- Stayed up-to-date on current flooring trends and product knowledge to provide expert advice to customers.
- Educated customers on proper care and maintenance of their flooring investments, prolonging the lifespan of their chosen materials.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain a positive brand image.
- Implemented creative marketing strategies that increased store visibility and attracted new customers to the showroom.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
High School Diploma - College Prep
Big Creek High School
War, WV05.1989
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Inmate Supervision
- Mental health awareness
- Correctional facility procedures
- Forklift Operation
- Loading and unloading
- Shipping and receiving
- Warehouse Operations
- Warehouse Safety
- Material Handling
Timeline
Correctional Officer III
North Carolina Department of Public Safety
09.2013 - 08.2024
Flooring Sales Associate
Home Depot
03.2010 - 09.2014
High School Diploma - College Prep
Big Creek High School