Kimberly Rivera
San Antonio
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
11
11
years of professional experience
Work History
Receptionist
Judson Independent School District
San Antonio, TX
08.2021 - Current
- Managed front desk operations, ensuring efficient visitor check-in and communication.
- Coordinated appointment scheduling for staff and students, optimizing daily workflows.
- Maintained accurate phone and email correspondence, addressing inquiries promptly.
- Assisted in organizing school events, providing logistical support and coordination.
- Developed process improvements for handling student records and documentation accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed front desk operations, ensuring smooth visitor flow and effective communication.
Call Center
Parkhurst NuVision
San Antonio, Tx
02.2019 - 12.2019
- Accommodated callers with special needs such as language interpretation and call escalation to specific departments.
- Delivered accurate organizational information, including services, and procedures.
- Helped patients coordinate and prepare for refractive correction, and cataract removal consultation appointments.
- Answered incoming calls, chat messages, and email communications to handle patient concerns.
- Updated records with all interactions and patient transactions.
- Completed inquiries and followed up with patients to share findings and offer solutions.
- Resolved issues based on thorough investigations of concerns.
- Educated patients about methods to successfully conserve vision affected by degenerative diseases.
- Developed solid relationships with staff, and patients.
- Assisted patients with scheduling and creating their charts.
- Helped ophthalmologist triage patients issues by telephone for diverse emergencies.
- Completed routine transactions for patients such as processing payments for surgeries.
- Managed productive calls by maintaining control and using scripts to overcome objections.
- Kept detailed logs of calls.
- Protected company and patients data by following information policies.
Agent
Freeway Insurance
San Antonio, Tx
10.2017 - 01.2018
- Fielded customer service inquiries and calls from customers throughout the country.
- Compiled list of potential clients to develop and expand the book of business.
- Closed an average of 18 new sales per week.
- Calculated premiums and established payment methods for sales.
- Evaluated leads obtained throughout direct referrals, lead databases and cold calling.
- Calculated quotes and educated potential clients on insurance options.
- Followed up with customers on unresolved issues.
- Tracked the progress of all outstanding insurance claims.
Sales Associate
Kohls Department Store
Selma, Tx
08.2015 - 10.2017
- Prepared merchandise for the sales floor.
- Directed individuals to merchandise locations.
- Suggested accessories and complementary purchases.
- Accepted and processed returns.
- Monitored entrances, exits, and fitting rooms for signs of theft.
- Reported incidents to management.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Prioritized and accomplished a wide range of tasks each shift.
- Prepared outgoing shipments.
- Responded to customer concerns with friendly and knowledgeable service.
- Worked collaboratively in a team environment.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Answered customer telephone calls promptly and in an appropriate manner.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
Education
Associates - Child Development
St. Phillips College
San Antonio, Tx02-2016
Academic - undefined
South San Antonio H.S
San Antonio, Tx06-2015
Skills
- Bilingual
- Schedule management
- Organizational skills
- Time management
- Internet savvy
- Customer service focus
- Product knowledge
- Multi-tasking strength
- Flexible schedule
- Relationship building
- High energy
- Training and development
- Accurate money handling
- Inventory management
- Customer oriented
- Active listening skills
- Retail sales
- Computer literate
- Stocking
- Skilled problem solver
- Shipment processing
- Call control
- Order documentation
- Inbound call management
- Data entry
- Record keeping
- Call logging
- Database research
- Microsoft
- Appointment
- Verbal and written communication
- Scheduling appointments
- File management
- Administrative support
- Office management
- Information protection
- Front desk operations
- Phone etiquette
- Reception desk management
- Organization skills
LANGUAGES
English
Spanish
Timeline
Receptionist
Judson Independent School District
08.2021 - Current
Call Center
Parkhurst NuVision
02.2019 - 12.2019
Agent
Freeway Insurance
10.2017 - 01.2018
Sales Associate
Kohls Department Store
08.2015 - 10.2017
Academic - undefined
South San Antonio H.S
Associates - Child Development
St. Phillips College