Kimberly Roberts
Jonesboro,GA
Summary
I am dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Trainer
Target
107 Pavilion Parkway Fayetteville, Georgia
06.2018 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
Education
Bachelor Of Business Administration - Business Administration
Georgia Military College - Milledgeville
Milledgeville, GA06.2034
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Coffee expertise
- Barista mentoring
- Supply Ordering
- Training Materials
- Team Player
- Cash Handling
- Friendly and outgoing
- Performance Improvement
- Adaptive and creative
- POS Systems
- Exceptional customer service
Accomplishments
I received an award for barista of the year in 2020.
I received a performance award in 2021
I received a performance award in 2022
I received a performance award in 2023.
Certification
Micro accounting
Master barista
Timeline
Barista Trainer
Target
06.2018 - Current
Bachelor Of Business Administration - Business Administration
Georgia Military College - Milledgeville