Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kimberly Roberts

Jonesboro,GA

Summary

I am dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista Trainer

Target
06.2018 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Maintained regular and consistent attendance and punctuality.
  • Provided coaching and mentoring to employees.
  • Developed job-specific competencies and performance standards.

Education

Bachelor Of Business Administration - Business Administration

Georgia Military College - Milledgeville
Milledgeville, GA
06.2034

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Milk steaming
  • Coffee expertise
  • Barista mentoring
  • Supply Ordering
  • Training Materials
  • Team Player
  • Cash Handling
  • Friendly and outgoing
  • Performance Improvement
  • Adaptive and creative
  • POS Systems
  • Exceptional customer service

Accomplishments

I received an award for barista of the year in 2020.

I received a performance award in 2021

I received a performance award in 2022

I received a performance award in 2023.

Certification

Micro accounting

Master barista

Timeline

Barista Trainer

Target
06.2018 - Current

Bachelor Of Business Administration - Business Administration

Georgia Military College - Milledgeville

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Kimberly Roberts