Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Roberts

Toledo

Summary

  • 25+ years of experience in event planning and relationship management.
  • Extensive experience in vendor partnerships.
  • Experience in creating events and conference strategy with final execution.
  • Ability to multi-task and manage multiple projects.


Experienced conference professional with strong focus on team collaboration and achieving results. Skilled in event planning, project management, and stakeholder engagement. Known for flexibility and reliability in adapting to changing needs. Proficient in budget management, vendor negotiations, and logistics coordination.

Overview

33
33
years of professional experience

Work History

Office Manager

ProMedica Fremont Family Medicine
08.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Conference Director

ProMedica (Continuing Medical Education)
01.2016 - 05.2024
  • Responsible for obtaining CME credit (OSMA/ACCME)
  • Manage coordination of all conference details including cultivating vendor partnerships, brochure printings/mailing, and registration
  • Maintain in-house and guest speakers, reporting to PARS/Accreditation, CME council, and tracking of CME credits through database system (CME CLOUD)
  • Assemble Physicians and Planning Committees for events
  • Handle Day of Event duties

RESIDENCY PROGRAM COORDINATOR

ProMedica (Flower Hospital Family Medicine)
07.2013 - 01.2016
  • Coordinated resident rotation schedules
  • Provided operational support to program director and administrative supervision and support to residents
  • Managed relationships with outside offices and specialty Board Examinations
  • Closed Residency program (2015) & continued Verifications (2021)
  • Plan annual events including graduation, faculty retreats, etc
  • Maintain database (New Innovations) of resident & faculty files

CUSTOMER SERVICE / CHECK-IN

ProMedica (Sunforest OB-GYN)
11.2012 - 07.2013
  • Responsible for patient check-in for office with eight physicians (averaging 250-300 patients daily)
  • Experience working within various EHR systems
  • Managed engagement with insurance companies
  • "Patient Experience" Super User

MARKETING MANAGER

Wooster OB-GYN
08.2008 - 11.2012
  • Directed several advertising campaigns including billboards, ads, brochures, and signage
  • Redesigned website, logo, and other marketing materials to expand brand loyalty within community
  • Responsible for engagement with architect and subcontractors for new OB-GYN wing at Wooster Community Hospital

WEDDING COORDINATOR

Wooster Grace Brethren Church
01.1992 - 01.2010
  • Act as liaison between church and wedding couple
  • Assist in planning and organizing rehearsal and ceremony
  • Coordinate with florists, photographers, venue, etc

DIRECTOR OF DEVELOPMENT/COMMUNITY RELATIONS

Wooster Christian School
07.2001 - 07.2008
  • Coordinated all fundraising and programmed events including but not limited to; community open houses, Chamber Business After Hours, Alumni donor based relationships and events, student concerts/graduation
  • Created a Donor base of ~250 donors and raised ~$1M over a period of 5 years
  • Developed all marketing materials, television ad campaigns and website design

Education

High School -

Margaretta High School
Castalia, OH
01.1983

Ohio University -

Ohio University
Athens, OH
01.1985

Skills

  • Event Management
  • Relationship Development
  • Team Leadership
  • Problem Solving
  • Financial/Expense Management
  • Professionalism
  • Results Oriented
  • Vendor relations
  • Excellent Customer Service
  • Marketing
  • Strong organizational skills

Timeline

Office Manager

ProMedica Fremont Family Medicine
08.2024 - Current

Conference Director

ProMedica (Continuing Medical Education)
01.2016 - 05.2024

RESIDENCY PROGRAM COORDINATOR

ProMedica (Flower Hospital Family Medicine)
07.2013 - 01.2016

CUSTOMER SERVICE / CHECK-IN

ProMedica (Sunforest OB-GYN)
11.2012 - 07.2013

MARKETING MANAGER

Wooster OB-GYN
08.2008 - 11.2012

DIRECTOR OF DEVELOPMENT/COMMUNITY RELATIONS

Wooster Christian School
07.2001 - 07.2008

WEDDING COORDINATOR

Wooster Grace Brethren Church
01.1992 - 01.2010

Ohio University -

Ohio University

High School -

Margaretta High School

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Kimberly Roberts