Kimberly Rodriguez
Houston
Summary
Dynamic professional with a proven track record at Boys & Girls Club of Greater Houston, excelling in community engagement and relationship building. Successfully increased membership sign-ups through innovative outreach strategies. Skilled in data management and effective communication, fostering strong connections and enhancing program participation while mentoring staff to deliver exceptional service.
Overview
11
11
years of professional experience
Work History
Hostess
Chili's Restaurant
06.2015 - 03.2016
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Trained new host staff on hospitality standards and operational procedures.
- Maintained cleanliness and organization of front-of-house areas for safety compliance.
- Developed strong relationships with regular patrons to foster loyalty and retention.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Membership Coordinator
Boys & Girls Club Of Greater Houston
05.2017 - Current
- Coordinated membership outreach initiatives, enhancing community engagement and participation rates.
- Developed and maintained relationships with local organizations to promote programs and services.
- Streamlined membership registration processes, improving efficiency and member experience.
- Implemented data management systems for tracking membership metrics and communication history.
- Trained and mentored new team members on best practices for member support and retention strategies.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
Youth Development Specialist
Boys and Girls Club of Greater Houston
05.2017 - Current
- Developed and implemented youth programs to enhance social skills and community engagement.
- Facilitated workshops promoting teamwork, leadership, and personal development for diverse age groups.
- Collaborated with local schools and organizations to expand outreach initiatives and increase program participation.
- Mentored junior staff in program delivery and participant interaction to improve overall service quality.
- Led training sessions for volunteers on best practices in youth engagement and developmental strategies.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Led group discussions promoting critical thinking skills, empowering youth to make informed decisions about their futures.
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Enhanced program effectiveness by regularly assessing and adapting strategies based on participant feedback and needs.
- Designed creative programming elements that appealed to diverse interests including sports activities arts projects educational excursions.
- Coordinated volunteer opportunities for youths within the community to build teamwork skills while supporting local causes.
- Mentored participants in developing essential life skills such as time management, budgeting, decision-making abilities.
- Organized events and workshops focused on skill-building, leadership development, and healthy living practices for participants.
Education
High School Diploma -
Heights High School
413 E 13th St, Houston Tx 77008Skills
- Relationship building
- Community engagement
- Staff scheduling
- Membership recruitment
- Tour leadership
- Problem-solving abilities
- Multitasking Abilities
- Effective communication
Timeline
Membership Coordinator
Boys & Girls Club Of Greater Houston
05.2017 - Current
Youth Development Specialist
Boys and Girls Club of Greater Houston
05.2017 - Current
Hostess
Chili's Restaurant
06.2015 - 03.2016
High School Diploma -
Heights High School