Open To Work
Kimberly Rodriguez
El Paso
Summary
Customer service professional with 4+ years of experience in retail, food service, and call center environments. Skilled in high-volume call handling, software systems, data entry, and account management. Recognized for building strong customer relationships, demonstrating effective communication, and delivering quality service with reliability and professionalism.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer Service Representative
Alorica
El Paso
07.2025 - 03.2026
- Delivered frontline support for Bank of America auto loan accounts, assisting dealerships, financial institutions, and authorized third parties with loan servicing and account inquiries.
- Navigated multiple internal systems across three monitors to research accounts, document detailed call notes, and track customer complaints.
- Explained loan terms to customers, covering daily simple interest calculations, payoff procedures, and payment schedules with due dates.
- Fulfilled daily service requests by processing refund checks, and using methods of (fax, mail, email) to deliver documentation.
- Actively offered digital banking solutions and supported customers with mobile / online banking enrollment, including troubleshooting login issues.
- Encouraged survey feedback, and maintained positive experiences by addressing customer concerns.
Trusted Agent
Teleperformance
El Paso
01.2025 - 05.2025
- Assisted members with identity verification to securely access services for partner agencies, including the Internal Revenue, Social Security Administration, and Sterling.
- Conducted virtual live identity proofing sessions by reviewing government-issued IDs and asking structured security questions to authenticate members.
- Validated photo documents (e.g., Social Security cards, health cards, passports) to approve or deny access and report fraudulent documentation.
- Handled video account recovery calls by unlocking accounts that need PII (personally identifiable information) updated to restore access to verified account owners.
- Performed facial matching verification during live video calls to confirm a member matched the photo on their submitted documentation.
- Provided technical troubleshooting and customer support via video platforms (Google Meet, Zoom) while following strict security procedures.
Cashier/Retail Sales Associate
Burlington
El Paso
04.2023 - 11.2024
- Operated POS system to process sales, returns, and exchanges while handling cash accurately and providing correct change.
- Answered phone calls, delivering professional and timely customer assistance.
- Maintained sales floor displays, ensuring items were properly arranged, accessible, and fully stocked.
- Promoted the store’s loyalty rewards program, highlighting exclusive points and benefits to drive customer engagement.
- Managed fitting rooms, maintaining cleanliness and implementing security measures to prevent merchandise loss.
- Handled and organized layaway warehouse inventory, including categorizing sensors, hangers, and storage equipment for efficient tracking and easy access.
Front End Cashier
Cici's Pizza
El Paso
09.2021 - 05.2022
- Served as front-end cashier, greeted and assisted every customer as the first point of contact.
- Multitasked over the phone, in-person, and online orders via DoorDash, Grubhub, and Postmates, writing orders in a quick legible format.
- Managed incoming and outgoing orders, coordinating with kitchen staff to confirm correct order fulfillment accuracy.
- Maintained salad bar and pasta stations, ensuring cleanliness, sanitation, and consistent restocking.
- Printed and applied labels to refrigerated items with product names and expiration dates to support inventory accuracy.
- Retrieved and opened heavy shipment boxes using ladders and tools safely.
- Memorized and offered current deals, coupons, and specials to customers.
Restaurant Hostess
Village Inn
El Paso
04.2021 - 08.2021
- Managed customer waitlist using a digital app and provided accurate wait time estimates during busy hours.
- Greeted guests and escorted them to assigned tables based on a rotating seating chart to balance workload among servers.
- Processed customer orders and payments by printing and reviewing checks for accuracy.
- Handled and coordinated online takeout orders through delivery platforms such as DoorDash and Grubhub.
- Maintained front-of-house organization by stocking fridges and pantry items and labeling food properly.
- Assisted with daily upkeep by cleaning menus, wrapping cutlery, and tracking pie inventory.
Education
El Dorado High School
El Paso, TexasSome College (No Degree) - Sonography
El Paso Community College
El Paso, TX 08.2022 - 01.2023
Skills
- Proficient software navigation
- Typing 62 WPM
- POS operation 2 years experience
- Cash handling
- Data entry
- Excellent written and verbal communication
- Friendly and helpful
- Active listening
- Problem-solving
- Multitasking
- Assertiveness
- Security compliance
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
•School activities: 2 years on the softball team - developed teamwork and collaboration; 1 year dance class - showcased performance, confidence, and commitment
•Customer service Recognition: Achieved positive customer feedback and survey results for excellent service; built rapport with frequent customers.
Affiliations
Fitness & Wellness: Work out regularly (3+ times per week), demonstrating discipline and consistency.
Fashion: Enjoy coordinating outfits and experimenting with personal style to express creativity and attention to detail.
Independent work: Love to stay productive doing side projects like selling items on marketplaces and doing DoorDash delivery side work.
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeSalary Range
$25000/yr - $200000/yrTimeline
Customer Service Representative
Alorica
07.2025 - 03.2026
Trusted Agent
Teleperformance
01.2025 - 05.2025
Cashier/Retail Sales Associate
Burlington
04.2023 - 11.2024
Some College (No Degree) - Sonography
El Paso Community College
08.2022 - 01.2023
Front End Cashier
Cici's Pizza
09.2021 - 05.2022
Restaurant Hostess
Village Inn
04.2021 - 08.2021
El Dorado High School