Collaborative administrative manager with a focus on operational efficiency and team dynamics. Demonstrated success in training staff and enhancing patient care delivery. Analytical problem-solver and persuasive communicator skilled at fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Supervisor /Chiropractic Assistant
COR MEDICAL CENTERS
Kissimmee, Florida
02.2025 - Current
Supervised daily operations to ensure efficient patient care delivery.
Coordinated staff schedules to ensure adequate clinical coverage and enhance patient care.
Trained new team members on protocols and best practices for patient interactions.
Monitored compliance with health regulations and organizational policies to uphold patient safety standards.
Assisted chiropractors with patient examinations and treatment plans.
Managed patient scheduling and appointment reminders efficiently.
Supported chiropractors and office managers by managing administrative tasks to streamline office operations.
Administrative Manager
Pinecrest Physical Therapy South
Miami, FL
12.2022 - 08.2024
Developed and maintained organized filing systems for employee records and financial reports to enhance document retrieval and compliance.
Compiled and analyzed progress reports to monitor budget expenditures and workflow efficiency.
Collaborated with executive staff to ensure timely completion of projects and adherence to deadlines.
Oversaw the maintenance of office equipment, supplies, and facilities.
Assisted in developing individualized treatment plans for each patient based on their needs.
Performed administrative tasks such as scheduling appointments and updating medical records.
Maintained accurate documentation of patient progress including notes from sessions and outcomes achieved during treatment.
Greeted guests upon arrival and checked them into their rooms.
Provided excellent customer service by addressing guest inquiries promptly and professionally.
Assisted with training new staff members on front desk procedures and policies.
ER Registrar
Palmetto General Hospital
Hialeah, FL
12.2020 - 05.2022
Answered patient questions regarding registration and insurance processes.
Assisted patients in completing necessary forms for admission.
Processed payments, and collected co-payments and deposits from patients.
Verified patient insurance coverage before their visit.
Entered data into the electronic health record system accurately.
Responded promptly to telephone inquiries from patients, families, and staff.
Compliance Specialist
KIKO LOGISTICS CORP
Doral, FL
02.2016 - 11.2020
Reviewed and updated existing compliance policies and procedures.
Provided guidance to staff on regulatory requirements, policies, and procedures.
Performed risk assessments to identify areas of non-compliance and potential risks.
Drafted reports outlining findings from compliance audits and investigations.
Monitored and evaluated driver performance daily.
Scheduled maintenance for fleet vehicles to ensure compliance with DOT regulations.
Ensured that all necessary paperwork was completed accurately and submitted on time.
Education
Associate of Science - Occupational Therapy Assistance
Miami Dade College
Miami, FL
07-2024
Skills
Administrative Support
Staff Management
Office Administration
Scheduling
Bookkeeping
Scheduling and calendar management
Customer Service Management
Multi-Line Phone Systems
Organization and Multitasking
Staff training
Team leadership
Customer service
Languages
English: Professional, Spanish: Professional
Timeline
Supervisor /Chiropractic Assistant
COR MEDICAL CENTERS
02.2025 - Current
Administrative Manager
Pinecrest Physical Therapy South
12.2022 - 08.2024
ER Registrar
Palmetto General Hospital
12.2020 - 05.2022
Compliance Specialist
KIKO LOGISTICS CORP
02.2016 - 11.2020
Associate of Science - Occupational Therapy Assistance