Kimberly Rogers
Columbia ,SC
Summary
Dynamic Service Manager with a proven track record at Import Specialties, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and inventory management, boosting revenue through strategic upselling and vendor negotiations. Demonstrates critical thinking and a positive attitude, adept at turning challenges into opportunities for growth.
Overview
5
5
years of professional experience
Work History
Service Manager
Import Specialties
Columbia, SC
04.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Parts Manager
212 Motors
Cayce, SC
01.2020 - 04.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Education
GED -
Savannah Technical College
Savannah, GA2011
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Trustworthy and honest
- Service documentation
- Estimating and quoting
- Inventory management
- Continuous improvement
Timeline
Service Manager
Import Specialties
04.2022 - Current
Parts Manager
212 Motors
01.2020 - 04.2022
GED -
Savannah Technical College