Kimberly Ross

Make sure store is ready in the mornings and when we close

Coached and trained employees, created daily work tasks

Responsible for resolving customer complaints

Open and close the store, paper work, count safe, help do orders

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Assisted with onboarding new clients and securing paperwork completion.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with daily living activities, improving their overall quality of life.
• Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Kept employees operating productively and working on task to meet business and customer needs.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

•Checked when vendors would come in

•Would do random counts on products and departments

•Would help management and team members if they needed it

•Make sure inventory in our store was right with what we have on hand

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Assisted with onboarding new clients and securing paperwork completion.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Handled cash transactions accurately, contributing to balanced daily financial reports.