Kimberly Rubio
El Paso,TX
Summary
Motivated with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Producer
Farmers Insurance
El Paso, TX
12.2023 - Current
- Generated leads through cold calling, networking, and other outreach methods
- Developed and implemented promotional strategies to increase customer base like building relationships with customers, mortgages, and dealerships.
- Met with customers to provide information about available products and policies
CSR AND SALES REPRESENTATIVE
Farmers Insurance Company
El Paso
12.2022 - 12.2023
- Worked as a Hybrid, handled customer service and sales by building up value and up-selling coverage while completing policy services request from the Insurance company and Insureds
- Develop strong relationships with customers and clients, conduct extensive needs analysis to meet everyone's needs
- Meet new business production goals and objectives as established
- Follow all underwriting, rating, and compliance requirements
- Resolved escalated customer service inquiries and complaints to maintain satisfaction
- Coached and mentored service representatives to deliver polite, professional customer interactions
- Answering approximately 100 incoming calls daily and providing customer service needs in a professional manner
- Dispatch emergencies to our clients while meeting and exceeding their goals as a company.
CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR
AnswerNet
El Paso
11.2020 - 12.2022
CASHIER
Fast Track Car Wash
El Paso
07.2020 - 11.2020
- Greeted customers entering the car wash and responded promptly to customer needs
- Built relationships with customers to encourage repeated business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs.
CASHIER TEAM LEAD
Ice And Pan
El Paso
12.2019 - 07.2020
- Communicated with customers and team members to solve problems
- Assisted customers by answering questions and fulfilling requests
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Mountain View High School
06.2020
Skills
- Scheduling
- Complaint Resolution
- Call Management
- Call Center Operations
- Bilingual: English, Spanish
Certification
Licensed to sell Home, Auto, Commercial, life, and health
Timeline
Sales Producer
Farmers Insurance
12.2023 - Current
CSR AND SALES REPRESENTATIVE
Farmers Insurance Company
12.2022 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR
AnswerNet
11.2020 - 12.2022
CASHIER
Fast Track Car Wash
07.2020 - 11.2020
CASHIER TEAM LEAD
Ice And Pan
12.2019 - 07.2020
High School Diploma -
Mountain View High School
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