Kimberly Sandoval
Elk Grove,CA
Summary
Dynamic leader with a proven track record adept in strategic planning and operations management. Excelled in staff training and development, enhancing team leadership and problem-solving skills. Achieved 100% compliance in corporate trainings, significantly boosting sales team performance. Skilled in fostering client support and building lasting relationships, driving exceptional customer and employee satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Casino Host
Hard Rock Hotel & Casino Sacramento
Wheatland, CA
04.2023 - Current
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Showcased expert knowledge of casino offerings, guiding guests towards games and experiences that aligned with their preferences.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
Sr. Trainer
T-Mobile USA
Sacramento/ San Francisco, CA
01.2018 - 09.2022
- Responsible for new hire onboarding and corporate initiative compliance trainings for the Northwest territory spanning over 6 states
- Tracked and attained 100% compliance on priority company trainings for sales and HR purposes
- Facilitated leadership development training sessions for upper management
- Assisted in developing and delivering sales training for legacy system groups
- Created individual development plans for all level employees including upper management
- Created, designed and mentored specific development programs for internal corporate promotions
- Organized and led group trainings to effectively initiate and drive corporate expectations and “hot” sales targets
- Worked with sales management to develop training topics that were necessary for developing the sales team
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Retail Store Manager
T-Mobile USA
Sacramento, CA
06.2006 - 12.2017
- Motivated and coached employees to attain and exceed monthly sales goals for YOY profits
- Maintained a high level of customer service and expectations
- Hired, trained, and developed employees for various store positions
- Created and administered monthly/quarterly/annual performance reviews
- Effectively managed all store operations, scheduling and merchandising
- Mentored and created individual development programs for employees to learn transferable leadership skills
- Positively promoted a healthy balance of “fun & productivity” in the workplace
Education
High School Diploma -
Bear Creek High School
Stockton, CA06-2000
No Degree - Fashion Marketing
San Joaquin Delta College
Stockton, CASkills
- Client Support
- Effective Multi-Tasking
- Team leadership
- Time management
- Strategic Decision-Making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
Certification
- D.E.I. Training
- T-Mobile Trainer University
- Human Resources Initiatives
- Manger Development Program
- RAM Development Program
- Career Development Program
Timeline
Casino Host
Hard Rock Hotel & Casino Sacramento
04.2023 - Current
Sr. Trainer
T-Mobile USA
01.2018 - 09.2022
Retail Store Manager
T-Mobile USA
06.2006 - 12.2017
High School Diploma -
Bear Creek High School
No Degree - Fashion Marketing
San Joaquin Delta College