Kimberly Santiago
West Warwick,RI
Summary
Accomplished and hardworking Dental Office Manager with experience in doctors scheduling, patient scheduling, customer service skills and front desk operations, insurance verification, strong organizational abilities along with managing staff schedules and dental assisting along side doctors.
Overview
28
28
years of professional experience
Work History
Dental Office Manager
Ocean State Endodontics
03.2001 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
Cashier
CVS
01.1997 - 03.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Tollgate High School
Warwick, RI06-2001
Skills
- Dental software proficiency
- Schedule management
- Insurance billing
- Dental office management
- Patient scheduling
- HIPAA compliance
- Scheduling
- Patient care
- Inventory management
- Appointment coordination
- Hiring and training
- Staff management
- Office administration
Timeline
Dental Office Manager
Ocean State Endodontics
03.2001 - Current
Cashier
CVS
01.1997 - 03.2001
High School Diploma -
Tollgate High School
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