Kimberly Saylor
Quinton,VA
Work Preference
Summary
Results-driven Operations Manager with expertise in streamlining workflows, enhancing team performance, and optimizing resource allocation. Proven success in reducing processing times and improving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Operations Manager
Dependable Services
Chester, VA
09.2015 - Current
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Implemented cost-saving measures that improved budget adherence across multiple projects.
- Led cross-functional teams in executing strategic initiatives to optimize resource allocation.
- Developed training programs to enhance employee performance and operational knowledge.
- Coordinated logistics and supply chain management to ensure timely service delivery.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
Pizza Hut
Mechanicsville, VA
08.2007 - 09.2015
- Supervised daily operations to ensure high standards of service and product quality.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Led initiatives to streamline processes, reducing order preparation time significantly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Varina High School
Richmond, VASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- shipping and receiving
- Inventory management
- Staff management
- Forklift Experience
- Rate quotes with different trucking companies
- loading and unloading tractor trailers
- Project management
- Employee motivation
- Customer relationship management
- Inventory control
- Strategic planning
Timeline
Operations Manager
Dependable Services
09.2015 - Current
Assistant Manager
Pizza Hut
08.2007 - 09.2015
High School Diploma -
Varina High School