Kimberly Schall
Crary
Summary
Proactive and detail-oriented professional with a track record of enhancing customer satisfaction at Walmart through effective communication and problem resolution. Skilled in relationship building and computer applications, consistently exceeded team goals by fostering customer loyalty. Demonstrated ability to streamline administrative processes at 20/20 Eyecare, ensuring efficiency and accuracy.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Front End Services TA
Walmart
12.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Office Administrative Assistant/Technician
Eye Clinic/20/20 Eyecare
01.2011 - 08.2024
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
No Degree - Clerical/Secretarial
North Valley Career And Technology Center
1540 School Rd Grafton,ND 5823702-1992
Skills
- Positive attitude
- Computer skills
- Relationship building
- Calm and patient demeanor
- Effective communication
- Customer service
Timeline
Front End Services TA
Walmart
12.2021 - Current
Office Administrative Assistant/Technician
Eye Clinic/20/20 Eyecare
01.2011 - 08.2024
No Degree - Clerical/Secretarial
North Valley Career And Technology Center
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