Micahela Lopez
Pontotoc,MS
Summary
Proactive Front End Services TA with a track record of resolving customer complaints empathetically and efficiently handling escalated calls. Skilled in computer systems, relationship building, and maintaining a calm demeanor. Bringing strong problem-solving abilities and dedication to enhancing customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Front End Services TA
Walmart Supercenter
03.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed 30 ongoing calls throughout the day, while transferring customers to departments in the store. If help was not provided from the selected department, it was a priority to ensure the customer is assisted in the best way possible.
Cashier
Kentucky Fried Chicken
01.2018 - 05.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Able to lift all boxes and place them in storage until there was a need for usage.
Education
Athletic Training
University of Mississippi
University, MS05.2026
Associate of Arts - Athletic Training
Itawamba Community College
Fulton, MS12.2023
Skills
- Positive Attitude
- Computer Skills
- Relationship Building
- Calm and Patient Demeanor
- Collaborative Teamwork
Timeline
Front End Services TA
Walmart Supercenter
03.2019 - Current
Cashier
Kentucky Fried Chicken
01.2018 - 05.2019
Athletic Training
University of Mississippi
Associate of Arts - Athletic Training
Itawamba Community College
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