Kimberly Sheffey
Ballad Health
Bristol,VA
22
years of professional experience
Membership Sales and Training Manager leading front-end associate training for 3+ associates per week on Plus and Credit sales, membership enrollment, and customer conversations. Builds membership growth through business and school drives, while coaching teammates on sales approach and service standards. Promoted from cashier to membership coordinator to manager, reflecting steady growth in retail sales leadership.
Work History
Donor Services Recruiter
7 Months- Build donor interest through clear outreach calls, service-focused conversations, and consistent follow-up.
- Maintain accurate donor records, contact details, and appointment notes for efficient daily operations.
- Support donor recruitment goals by answering questions and explaining next steps with professionalism.
- Coordinate appointment reminders, cancellations, and rescheduling to keep donor visits organized.
Membership Sales and Training Manager
7 Years 5 Months- Run [number] membership outreach events monthly at businesses and schools to build local enrollment opportunities.
- Coach front-end associates on membership, plus, and credit conversations to improve customer interactions.
- Coordinate membership drives at businesses and schools to support community-based recruitment efforts.
- Support the front end through cashier work, membership coordination, and daily customer assistance.
Assistant Manager
14 Years- Managed 10 associates weekly by coordinating coverage, assigning tasks, and supporting team performance.
- Progressed from cashier and cook to shift leader and assistant manager, demonstrating strong operational growth and reliability.
- Oversaw daily store operations, maintaining smooth service flow across the front counter and back-of-house tasks.
- Coordinated and led sales calls to support customer outreach and strengthen business relationships.
- Enforced company policies and procedures to maintain consistent standards and dependable service.
- Provided timely guest service throughout busy shifts, helping keep wait times manageable and customer experience positive.
Education
High School Diploma
Skills
Sales management
Account management
Direct sales
Membership sales
Training delivery
Staff onboarding
Sales coaching
Product knowledge training
Customer service
Cash handling
Front desk operations
Checkout operations
Appointment scheduling
Microsoft Office
Microsoft Excel
Salesforce
Event planning
Public relations
Promotional outreach
Retail merchandising
New hire orientation
Performance feedback
Membership retention
Timeline
Donor Services Recruiter
Ballad Health
03.2026 - CurrentRead More
Membership Sales and Training Manager
Sam’s Club
08.2018 - 01.2026Read More
Assistant Manager
Hardees
08.2004 - 08.2018Read More
John Battle High School-Bristol, VA
High School Diploma
Read More