Kimberly Shepard

• Provided product and service information to members.
• Resolved member inquiries regarding services, billing, and policies.
• Conducted tours of facility to introduce membership benefits and features.
• Responded promptly to member complaints or concerns in a professional manner.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Made recommendations to customers to promote brand effectiveness and product benefits.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

• Assisted customers in selecting a vehicle by answering questions and offering information on features, benefits, and warranties.
• Worked closely with the finance department to ensure customer financing was secured in a timely manner.
• Provided excellent customer service throughout all stages of the buying process from initial contact to delivery of vehicle.
• Collaborated with prospective customers over phone and email to schedule sales appointments.
• Utilized company website, Leadconnector, Carsforsale.com and other tools to access car information, financial applications and communicate with leads.
• Advertise on Facebook Marketplace and Market across a variety of social media platforms such a Instagram.

• Cultivated customer loyalty, promoted repeat customers and improved sales
• Provided customer support to internal and external customers in fast-paced environment.
• Delivered client-focused and timely solutions to meet customer needs.
• Offered advice and assistance to customers, paying attention to individual needs.
• Educated customers and recommended products and services.

• Researched and utilized demographic data to plan marketing activities.

• Implemented campaign including visiting companies to distribute offers and promotions.

• Created and shared advertising across social media platforms and conducted cold calling.

• Documented activities to motivate tax professionals to contribute to marketing activities.