Kimberly Shropshire
Gibsonville,NC
Summary
Dependable office support professional with excellent communication and teamwork skills. Known for providing exceptional customer service and assisting in day-to-day operations to enhance team productivity.
Overview
32
32
years of professional experience
Work History
Office Support II
Guilford County School System
Greensboro, NC
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Bus Driver
Guilford County School System
Greensboro, NC
08.2010 - Current
- Ensured student safety during transit by adhering to established safety protocols and guidelines.
- Conducted routine vehicle inspections to maintain operational efficiency and compliance with regulations.
- Maintained accurate records of daily routes, student pickups, and drop-offs to ensure accountability.
- Communicated effectively with school staff and parents regarding transportation schedules and any changes.
- Trained new drivers on safety procedures, route navigation, and emergency response protocols.
- Monitored student behavior on the bus to create a safe and respectful environment for all passengers.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Receptionist
Total Heating And Cooling
Browns Summit, NC
01.2003 - 02.2005
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communications between clients and service technicians, enhancing customer satisfaction.
- Organized and maintained office filing systems for easy access to client information.
- Trained new staff on reception protocols and customer service best practices.
- Oversaw office supply inventory, ensuring adequate stock levels for daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed client follow-up procedures, increasing repeat business opportunities through enhanced engagement strategies.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Office Support Associate
First Charter Insurance
Greensboro, NC
06.1999 - 01.2003
- Streamlined office procedures to enhance operational efficiency and reduce processing time.
- Coordinated scheduling and communication between departments to facilitate timely project completion.
- Managed documentation and filing systems to ensure accurate record-keeping and easy retrieval.
- Assisted in training new staff on office protocols and software applications for improved onboarding experience.
Book Keeper/Office Manager/Cashier
Food Lion
Greensboro, NC
03.1994 - 05.1999
- Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
- Managed staff schedules, optimizing resource allocation and improving team productivity.
- Implemented inventory management systems, enhancing supply chain efficiency and reducing waste.
- Coordinated training programs for new employees, fostering a culture of continuous improvement.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Optimized office space utilization, leading to more efficient and productive work environment.
Education
High School Diploma -
Northeast Guilford High School
McLeansville, NC06-1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Time management
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Verbal communication
Timeline
Office Support II
Guilford County School System
08.2023 - Current
Bus Driver
Guilford County School System
08.2010 - Current
Receptionist
Total Heating And Cooling
01.2003 - 02.2005
Office Support Associate
First Charter Insurance
06.1999 - 01.2003
Book Keeper/Office Manager/Cashier
Food Lion
03.1994 - 05.1999
High School Diploma -
Northeast Guilford High School