Kimberly Sibley
Fayetteville,NC
Summary
Dynamic professional with a proven track record in customer service and social work, notably at Concentrix. Excelled in complaint resolution and customer satisfaction, enhancing client relations through effective communication and problem-solving skills. Demonstrated expertise in coordination and researching, managing a caseload of over 550 clients with exceptional outcomes.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Concentrix
Fayetteville, NC
07.2013 - 01.2025
- Resolved customer complaints promptly and efficiently.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
Social Worker II
Deparment Of Social Services
Elizabeth, NC
02.2005 - 05.2013
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Interviewed clients individually and in family groups to determine services to best address specific needs. Worked a caseload of over 550 clients.
Education
High School Diploma -
Leonard Vocational
Maddox, MD05-1983
Some College (No Degree) - Criminal Justice
Bladen Community College
Dublin, NCSome College (No Degree) - Criminal Justice
Fayetteville Technical Community College
Fayetteville, NCSome College (No Degree) - Medical Billing And Coding
Fayetteville State University
Fayetteville, NCSkills
- Complaint resolution
- Scheduling
- Account updating
- Coordination
- Researching
- Customer relations
- Customer satisfaction measurement
Timeline
Customer Service Representative
Concentrix
07.2013 - 01.2025
Social Worker II
Deparment Of Social Services
02.2005 - 05.2013
High School Diploma -
Leonard Vocational
Some College (No Degree) - Criminal Justice
Bladen Community College
Some College (No Degree) - Criminal Justice
Fayetteville Technical Community College
Some College (No Degree) - Medical Billing And Coding
Fayetteville State University
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