Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Sierra

Menifee

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Special Education Instructional Aide

Perris Elementary School District
04.2024 - Current
  • Participated in professional development opportunities to stay current on best practices within the field of special education.
  • Documented behaviors, implemented interventions, and treatment results.
  • Established positive relationships with parents and guardians through regular communication, keeping them informed about their child's progress and involved in the learning process.
  • Assisted teachers and worked individually with students with special needs, helping each navigate education system.
  • Collaborated with teachers to help with classroom and workload management.
  • Supported students during transition periods between activities, reducing anxiety and ensuring smooth transitions throughout the day.

Special Education Instructional Aide

Maxim Healthcare
09.2023 - 03.2024
  • Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
  • Adapted instructional materials and methods to accommodate diverse learners, ensuring equal access to curriculum content.
  • Coordinated with special education teachers to develop and implement targeted learning strategies, addressing individual student needs effectively.
  • Assisted in developing behavior management strategies, reducing disruptive behaviors and promoting a positive learning environment.

Shift Leader

Coffee Bean & Tea Leaf
02.2019 - 09.2023
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.

Kitchen Manager

Dog Haus Biergarten
06.2016 - 10.2019
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.

Education

Associate of Arts - Arts, Humanities & Communications

Mt. San Jacinto College
Menifee, CA
05-2021

Skills

  • Skilled at prioritizing tasks simultaneously
  • Service excellence
  • Cash transaction processing
  • Proper food handling techniques
  • Team collaboration
  • Service prioritization
  • Customer engagement techniques

Timeline

Special Education Instructional Aide

Perris Elementary School District
04.2024 - Current

Special Education Instructional Aide

Maxim Healthcare
09.2023 - 03.2024

Shift Leader

Coffee Bean & Tea Leaf
02.2019 - 09.2023

Kitchen Manager

Dog Haus Biergarten
06.2016 - 10.2019

Associate of Arts - Arts, Humanities & Communications

Mt. San Jacinto College

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Kimberly Sierra