Kimberly Smallwood
DOUGLASVILLE,GA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than Number years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I'm not being conceited or anything but I do out my door heart in to what I do
Overview
48
48
years of professional experience
Work History
Owner
Divine Meadows Personal Care Home
03.2018 - 04.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail..
- I've worked with corporations marketing/sales/ Caregiver, Activity Dir (20 years)
- I've taken care of patients transitioning 6(years)
- I works as Pct for Cobb hospital (92-96)
- I worked for Douglas General hospital for 6 months.. that partnered me wish a very disturbed nurse and I had to quit
Managed a Group of Girls to Go Into Private Homes Anddocare
Better Off At Home
06.2007 - 12.2019
Manager of the Security Unit and Done Activities
Aspen Village Personal Care Home
08.2004 - 05.2018
PC Technician
Cobb Hospital
06.1992 - 02.2006
- Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
- Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
- Promoted a culture of excellence within the PCT program by setting high expectations for both academic achievement and professional conduct among students.
- Provided ongoing coaching during clinical rotations, guiding PCT students through real-world scenarios for optimal skill development.
CNA
Brian Center Health and Rehabilitation
Austen, Georgia
06.1976 - 06.1992
Education
Phlebotomy - Learning To Take Blood And Place in Catheters
Pebblebrook High School
Mableton, GA08.2009
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
Divine Meadows Personal Care Home
03.2018 - 04.2024
Managed a Group of Girls to Go Into Private Homes Anddocare
Better Off At Home
06.2007 - 12.2019
Manager of the Security Unit and Done Activities
Aspen Village Personal Care Home
08.2004 - 05.2018
PC Technician
Cobb Hospital
06.1992 - 02.2006
CNA
Brian Center Health and Rehabilitation
06.1976 - 06.1992
Phlebotomy - Learning To Take Blood And Place in Catheters
Pebblebrook High School
Similar Profiles
Joshua JamesJoshua James
Direct Support Professional at Angels Divine Personal Care HomeDirect Support Professional at Angels Divine Personal Care Home
Deborah BeardenDeborah Bearden
PCA at Divine Home Health CarePCA at Divine Home Health Care
SANTHRA JOHNSSANTHRA JOHNS
Supervisor at Divine home care solutionsSupervisor at Divine home care solutions