Kimberly Smith
Fort Worth,TX
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Specialist
NRP Group
05.2022 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Collaborated with property management teams to ensure seamless transitions for new tenants during the move-in process.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Managed over 324 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Negotiated favorable leasing terms for clients by utilizing market research and understanding of property values.
- Managed over 324 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
Assistant Community Manager in Training
NRP Group
05.2022 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Organized and executed launch of 2 communities.
Co Owner
Dameron Transportation
01.2014 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Developed the strong company culture, fostering teamwork and collaboration among staff members.
Education
BBA - Business
SIU College of Business
Carbondale, IL05.1998
Skills
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal-Oriented
- Lease Renewals
- Property Inspections
- Telephone and email etiquette
- Email Communication
- Fair Housing Regulations
- Maintaining closing ratios
Certification
- Notary Public, KND Public Notary
- 25 plus years of Customer Service
Timeline
Leasing Specialist
NRP Group
05.2022 - Current
Assistant Community Manager in Training
NRP Group
05.2022 - Current
Co Owner
Dameron Transportation
01.2014 - Current
BBA - Business
SIU College of Business
- Notary Public, KND Public Notary
- 25 plus years of Customer Service
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