Kimberly Smith
The Silva
15
years of professional experience
Dedicated customer service professional with over 15 years of experience supporting clients, managing customer relationships, and providing exceptional service in fast paced environments. Experienced in administrative roles within medical offices and hospitality, with a strong background in communication, problem solving, sales, and creating personalized customer experiences. Skilled at understanding client needs, recommending solutions, managing multiple priorities, and building lasting relationships. Seeking to bring my customer focused approach, attention to detail, and passion for helping others to a Personal Vacation Planner Agent role with Carnival Cruise Line.
Work History
Restaurant Server
7 Months- Setting positive tone for entire dining experience as first point of contact for guests. Provide exceptional, personalized service while warmly welcoming home owners and guests with a smile, addressing them by name when possible while building rapport.
- Elevate the guest experience by anticipating their needs proactively throughout their visit.
- Establish warm relationships with guests.
- Work closely as a team with my co workers. Understanding we are all working with the same goal in mind and that is to give the best experience to the guests choosing to dine with us.
- Contribute to team success by assisting co-workers during peak hours, ensuring smooth operations.
- Manage multiple tables and guests efficiently while maintaining attention to detail and accuracy in orders.
- Inspect dishes and utensils for cleanliness.
- Present menus and fill glasses with water to guests promptly after seating and answer any questions about menu items, making recommendations upon request.
- Provide personalized service by identifying guests dietary restrictions, intolerances and allergies by recommending safe menu options and coordinating with the kitchen staff to ensure the safety of all guests.
- Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff. Wearing gloves when touching food, washing hands continuously throughout the day. Always handling every guests food and drink as I would want someone to handle mine.
- Maintain a clean and welcoming dining environment for every guest's comfort and enjoyment.
- Train new hires on restaurant policies, procedures, and exceptional customer service standards.
- Help boost overall sales by confidently recommending daily specials and upselling menu items, including dark rum floaters on frozen cocktails by the pool, protein on salads, small things maybe the guests wasn't thinking about until it was mentioned.
- Resolve customer complaints promptly, fostering positive relationships and repeat business.
- Developing strong relationships with guests by providing personalized, attentive service and creating memorable experiences.
- Listen carefully to all guests needs and answer questions with confidence and promptly research and communicate accurate information when more assistance is needed.
- Thrive in a fast paced environment by managing multiple priorities while maintaining exceptional customer service and attention to detail.
- Consistently exceed guest expectations by building lasting customer relationships, delivering personalized service, and creating memorable experiences that inspired guest loyalty and repeat business.
Restaurant Server
4 Years 9 Months- Delivered exceptional customer service, ensuring memorable dining experiences for all guests.
- Managed multiple tables efficiently while maintaining attention to detail and accuracy in orders.
- Collaborated with kitchen staff to coordinate timely food preparation and presentation.
- Trained new servers on restaurant protocols, enhancing team performance and service quality.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Monitored inventory levels of supplies, ensuring adequate stock for smooth operations.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Front Desk Receptionist
11 Months- Greet patients in a welcoming manner and always with a smile
- Direct anywhere from 150-250 patients daily where to wait for their appointment
- Check patients into their appointment
- Collect patient co-payments
- Data entry
- Multi task
- Check the next day’s schedule and send paperwork to new patients via email or text
- Keep lobby clean and tidy throughout the day
- Sort mail and get to appropriate persons
- 850-769-0338
Administrative Assistant/Receptionist
8 Years 6 Months- Coordinated patient scheduling to optimize workflow and ensure timely appointments.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School
Skills
Customer Service Excellence
Communication Skills
Cleanliness
Detail-oriented
Relationship building
Multitasking
Time Management
Team Collaboration
POS Systems
Product Knowledge
Timeline
Restaurant Server
The Silva
01.2026 - CurrentRead More
Restaurant Server
The Pearl
05.2021 - 02.2026Read More
Front Desk Receptionist
Emerald Coast OBGYN
06.2020 - 05.2021Read More
Administrative Assistant/Receptionist
Panama City Plastic Surgery
08.2011 - 02.2020Read More
Bay High School
High School
Read More