Kimberly Socoloski
Spotswood,NJ
Summary
Accomplished small business owner with 16 years of experience in managing and growing a successful [type of business] and a proven background in logistics and operations from 9 years of working at DHL. Expertise in overseeing end-to-end business operations, from financial management to customer service, with a strong focus on efficiency, profitability, and client satisfaction. Skilled in logistics management, shipment coordination, and process optimization, bringing valuable experience in streamlining workflows and ensuring compliance with industry regulations. Adept at leading teams, negotiating with vendors, and fostering long-term client relationships. A strategic thinker with a hands-on approach, committed to driving growth and delivering exceptional service in both business and logistics environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner
J.E.S Commercial Cleaning Services
01.2009 - 12.2010
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Managed financial aspects of the business, including budgeting and financial reporting.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Collaborated with management to develop customized cleaning plans tailored to each client''s needs.
- Improved client satisfaction with high-quality cleaning services through regular inspections and addressing issues promptly.
Owner
J.E.S Lawn and Landscaping Services
01.1994 - 12.2009
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by staff.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed financial aspects of the business, including budgeting and financial reporting.
- Assisted in recruiting, hiring and training of team members.
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
- Developed customized lawn care plans tailored to each client''s specific needs and preferences.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Administrator
DHL
01.1993 - 01.2002
- Managed the scheduling, tracking, and delivery of shipments ensuring packages were dispatched and received promptly.
- Maintained accurate records of shipments, invoices, and other relevant documentation. Ensured all necessary paperwork is completed and filed correctly.
- Ensured all shipping and logistics activities comply with relevant regulations and company policies.
- Coordinated with other departments and teams to ensure smooth operation and integration of logistics processes.
- Managed relationships with third-party vendors and service providers as needed.
- Resolved issues or complaints related to shipments or logistics.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Education
High School Diploma -
School Name
New Jersey1986
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Staff Management
- Financial Planning
- Attention to Detail
- Teamwork and Collaboration
- Inventory Management
- Administrative Management
Certification
Cosmetology, Cedaridge, Old Bridge, NJ, 1986
Timeline
Owner
J.E.S Commercial Cleaning Services
01.2009 - 12.2010
Owner
J.E.S Lawn and Landscaping Services
01.1994 - 12.2009
Administrator
DHL
01.1993 - 01.2002
High School Diploma -
School Name
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