Kimberly Sommers
Poteau,OK
Summary
Results-driven professional recognized for strong attention to detail and problem-solving skills. Successfully managed employee relations and streamlined scheduling processes, contributing to enhanced team performance and customer satisfaction.
Overview
34
34
years of professional experience
Work History
Owner/Operator
Custom Bling Tack
Poteau, Oklahoma
02.2013 - Current
- Working part-time and weekends, I design unique handmade tack from start to finish. Ordered all necessary materials, maintained records, and communicated extensively with customers.
Hiring Manager
Home Helpers
Fort Smith, Arkansas
03.2022 - 02.2024
- Facilitated onboarding sessions for new employees, teaching PCA classes to enhance role preparation.
- Conducted new hire orientations to provide company information and establish performance requirements.
- Resolved employee queries regarding job descriptions or roles during hiring processes.
- Conducted background checks and reference checks on potential hires.
- Handled employee discipline and termination to address policy infractions.
- Managed employee benefits programs, overseeing compensation, insurance, and vacation days.
- Promoted organization's brand as an employer of choice by attending career fairs, college events, and industry conferences.
- Manage and maintain communication with over 600 employees and clients while being on-call after hours
Scheduling Coordinator
Home Helpers
Fort Smith, Arkansas
02.2021 - 03.2022
- Coordinated schedules for caregivers and clients to ensure efficient service and care.
- Communicated with clients to confirm appointments and address any scheduling concerns.
- Maintained accurate records of all appointments and changes in scheduling systems.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
Assistant Rural Carrier
USPS
Red Oak, Oklahoma
03.2018 - 12.2020
- Drove vehicle and delivered mail to rural locations.
- Collected mail from customers and brought back to facility for processing and sorting.
- Reported any suspicious activity observed during route deliveries.
- Delivered packages directly to residences or businesses as required.
- Sorted mail, arranging in delivery sequence for distribution.
Payroll/Invoicing Specialist
T.A.W.
Wilburton, Oklahoma
01.2012 - 08.2014
- Ensured accurate tracking by collecting work tickets daily from 150+ employees.
- Enhanced processing efficiency through systematic sorting of job tickets.
- Maintained timely compensation by entering payroll data for all employees.
- Facilitated prompt payment by sending invoices for all completed jobs.
Ophthalmic Assistant
Dr. Roberts
Poteau, OK
02.2007 - 08.2012
- Assisted patients with vision screenings and preliminary assessments.
- Maintained accurate patient records and updated information promptly.
- Tested patients' visual fields and ocular motility and completed full patient work-ups.
- Demonstrated proper lens insertion techniques to patients for contact lenses.
- Wrote, edited, and filed patient medical records, maintaining confidentiality.
- Coordinated patient appointment scheduling and payroll processing procedures.
Dental Assistant
Arkansas Orthodontics
Fort Smith, Arkansas
04.2002 - 01.2007
- Educated patients on oral hygiene and post-treatment care practices.
- Sterilized dental instruments to uphold safety standards.
- Captured digital x-rays of teeth using radiographic equipment.
- Performed administrative tasks, including scheduling appointments and updating patient records.
- Applied orthodontic brackets to assist in treatment processes.
- Took impressions of teeth for accurate modeling.
- Completed all necessary lab work to support dental procedures.
Office Manager
Burton Tool
Poteau, Oklahoma
08.1992 - 03.2002
- Answered all incoming calls to ensure prompt customer service.
- Created work orders to streamline workflow and enhance operational efficiency.
- Ordered supplies to maintain adequate inventory levels.
- Managed invoicing processes to maintain accurate financial records and support budget compliance.
- Processed payroll to ensure timely compensation for employees and uphold satisfaction.
Education
Registered Dental Assistant - Dental Hygiene
University of Arkansas
01-2002
High School Diploma -
High School
Poteau, OK05-1988
Skills
- Human resources
- Hiring
- Employee training
- Scheduling optimization
- Financial management
- Budget oversight
- Cost control
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
Timeline
Hiring Manager
Home Helpers
03.2022 - 02.2024
Scheduling Coordinator
Home Helpers
02.2021 - 03.2022
Assistant Rural Carrier
USPS
03.2018 - 12.2020
Owner/Operator
Custom Bling Tack
02.2013 - Current
Payroll/Invoicing Specialist
T.A.W.
01.2012 - 08.2014
Ophthalmic Assistant
Dr. Roberts
02.2007 - 08.2012
Dental Assistant
Arkansas Orthodontics
04.2002 - 01.2007
Office Manager
Burton Tool
08.1992 - 03.2002
Registered Dental Assistant - Dental Hygiene
University of Arkansas
High School Diploma -
High School