Kimberly Sosa
Wichita,KS
Summary
Entry-level Computer Support Specialist with hands-on experience in PC build and repair, imaging and deployment. Proficient in installing and configuring Windows 10/11 and Ubuntu/Kali, with strong skills in driver management, updates, and troubleshooting using tools such as Command Prompt, PowerShell, Event Viewer, Device Manager. Applied networking fundamentals through labs: IPv4, subnetting, VLANs, 802.1Q trunking, router-on-a-stick inter-VLAN routing, SSH, and port security using Cisco Packet Tracer. Built and maintain a home lab environment to practice break and fix, imaging, OS installs, small-network configuration, and documentation of procedures. Currently completing a Technical Certificate in Information Technology Support at WSU Tech (expected Dec 2025). CompTIA A+ (in progress). Wichita, KS • Bilingual Spanish/English.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fab Expeditor
Stanley Black & Decker
02.2024 - Current
- Monitored production processes, ensuring adherence to safety protocols and quality standards.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Acted as a reliable point of contact for troubleshooting issues, consistently providing timely and effective solutions to operational challenges.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Assisted in reducing lead times by coordinating with production teams on material requirements and schedules.
Customer Service Cashier
Paleteriastropicana
10.2022 - 10.2023
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
Sales Telemarketing Agent
Comdata Group
05.2021 - 08.2021
- Making outbound sales calls to leads or prospects.
- Presenting and explaining the benefits of the products or services being offered.
- Maintaining accurate records of sales interactions and customer information.
- Providing excellent customer service and building rapport with customers.
Digital Interaction Advisor
Teleperformance
12.2019 - 03.2021
- Assisting customers or clients through digital channels, such as chat, email, or social media.
- Providing information, troubleshooting issues, and resolving problems.
- Guiding clients through digital processes, such as online transactions or account setup.
- Educating customers on digital products or services.
- Ensuring a positive customer experience in the digital space.
Back Office Assistant
Teleperformance
06.2019 - 03.2021
- Data entry and data management.
- Record keeping and documentation.
- Administrative support, such as scheduling, filing, and maintaining office supplies.
- Processing internal requests and managing workflows.
- Collaborating with other departments to ensure efficient operations.
Education
Certificate of Technical Studies - Information Technology
WSU Tech
Wichita, KS12-2025
Legal Degree - Law (Pre-Law)
University Fermin Toro
Lara, Venezuela05.2016
High School Diploma -
Unidad Educativa Los Crepusculos
Lara, Venezuela05-2011
Skills
- Technical support for desktop systems
- Hardware setup
- System software configuration
- Network issue resolution
- Remote troubleshooting
- Issue tracking and resolution
- Collaborative teamwork
- Analytical problem-solving
- Collaborative teamwork skills
- Maintenance and repair of equipment
- TCP/IP configuration skills
- Documentation development
Certification
CompTIA A+ Core 220-1201 & 220-1202- In progress, Core 1, Expected Dec 2025
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Fab Expeditor
Stanley Black & Decker
02.2024 - Current
Customer Service Cashier
Paleteriastropicana
10.2022 - 10.2023
Sales Telemarketing Agent
Comdata Group
05.2021 - 08.2021
Digital Interaction Advisor
Teleperformance
12.2019 - 03.2021
Back Office Assistant
Teleperformance
06.2019 - 03.2021
Legal Degree - Law (Pre-Law)
University Fermin Toro
Certificate of Technical Studies - Information Technology
WSU Tech
High School Diploma -
Unidad Educativa Los Crepusculos