Kimberly Steffen
Cape Coral
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
37
37
years of professional experience
Work History
Adult Protective Investigator
Department Of Children and Families, State of Florida
Fort Myers
02.2023 - Current
- Maintained accurate records on all assigned cases according to department standards and regulations.
- Filed petitions with court in cases of individual's imminent danger.
- Developed plans for services, resources and follow-up activities to ensure the safety of vulnerable adults.
- Interpreted state laws, regulations and policies related to Adult Protective Services cases.
- Drafted reports summarizing information obtained during investigations.
- Conducted detailed investigations into allegations of abuse, neglect, and exploitation of vulnerable adults.
- Collaborated with law enforcement personnel on investigations involving criminal activity against vulnerable adults.
- Provided case management services to clients and their families including crisis intervention, advocacy, service coordination, referral and follow-up services.
Internal Medicine Technician
National Veterinarians Associates
12.2021 - 11.2022
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Fast paced with multiple clients and appointments.
- Multiple appointments.
- Ensured compliance with state and federal regulations regarding medication administration.
Surgical Technician
Royal Vista Vet Specialist
03.2020 - 10.2020
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Created safe operating environments for invasive and non-invasive procedures.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Mobile surgery so had to be prepared every morning, pack up for surgeries, respond to locations, unload, pack up and move.
Lead Technician Veterinary Emergency
Royal Vista Vet Specialists
02.2018 - 03.2020
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Planned, scheduled and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Implemented, configured and optimized safety standards.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
Project Manager
Daves Earthworks
03.2017 - 03.2018
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Fostered relationships with vendors to promote positive working relationships.
- Provided management for internal personnel, contractors and vendors.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Modified and directed project plans to meet organizational needs.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Technical Support
Heska Corporation
02.2016 - 03.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Trouble shoot variety of machines on phone with multiple customers
- On-call troubleshooting
Emergency Veterinary Technician
Four Seasons Veterinary Specialists
03.2014 - 05.2015
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Processed financial transactions for clients.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Trained and mentored other LVT staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Police Officer
City Of Fort Collins
01.1991 - 07.2009
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Conducted preliminary investigations at scenes of major crimes.
- Apprehended suspects, read Miranda Rights and transported offenders to jail
- Bicycle Patrol
- Firearms Unit/Team Leader and Range Master
- SWAT team member
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Prepared detailed reports on incidents and arrests made.
- Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
Community Service Officer
City Of Fort Collins
05.1988 - 01.1991
- Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
- Prepared accurate and thorough burglary and theft reports.
- Bicycle stops and traffic accident investigations
- Technical Accident investigator
Education
Associate of Arts - Veterinary Technology
Front Range Community College
Fort Collins, Co05.2013
Associate of Applied Science - Spanish Language And Literature
Front Range Community College, Fort Collins, Co
Fort Collins, CO05.2005
Skills
- Organizational skills
- Self motivation
- Investigation techniques
- Case management
- Conflict management
- Multitasking Abilities
- Time management
- Crime prevention methods
Accomplishments
- Earned a life-saving medal.
- Collaborated with team of two in the organization, disposal, and moving of years of inventory to our new building in 2007.
- Supervised team of 15-20 staff members as the lead firearms instructor for 8 years.
- Investigated and solved multiple cases over my career.
Professional contacts
Deputy Melissa Sternlicht
Gilpin County Sheriff's Office School Resource Officer
Blackhawk, Colorado
303-549-0836
starlite419@msn.com
Maury Miller
Retired Larimer County Coroner Investigator
Current manager at Scheels sporting goods store
Loveland, Co
mliller2@scheels.com
Dr. Eric Morissette, DVM
Veterinarian, Clinical Pathologist for Zoetis
ericmorissette@live.com
Rosa Flores
Veterinary Technician Supervisor
Royal Vista Veterinary Specialists
970-702-6693
Rosy9801@gmail.com
Rich Johnson
Independent Claims adjuster
Retired Fort Collins Police officer and School Resource Officer
970-310-7223
Theresa Tryon
Dispatcher for Phoenix Fire department
Phoenix Arizona
Retired Fort Collins Police dispatcher
970-443-4231
Languages
2
Volunteer work
I have spent a lot of time traveling for Rural Area Veterinary Services. It is an organization that represents the Humane society of the United States. I travel with groups of veterinary students and help assist different Native American Reservations with free veterinary care. I have traveled to multiple times to four different states to assist.
In Colorado I went through the Colorado foster child classes and did foster a child and spent time in a couple group homes working with some of the children.
My animals and my family
I spend a lot of time with my father who is 89 years old and still gets along great. I love taking him on adventures (back road trips for the day). My sister also moved to Florida.
I have 5 dogs and have done cattle dog rescue for 30 years. I am still trying to make contacts in Florida. It is still important to me to make sure that the animals are one of the groups that are taken care of and have a good chance at finding a home,
Timeline
Adult Protective Investigator
Department Of Children and Families, State of Florida
02.2023 - Current
Internal Medicine Technician
National Veterinarians Associates
12.2021 - 11.2022
Surgical Technician
Royal Vista Vet Specialist
03.2020 - 10.2020
Lead Technician Veterinary Emergency
Royal Vista Vet Specialists
02.2018 - 03.2020
Project Manager
Daves Earthworks
03.2017 - 03.2018
Technical Support
Heska Corporation
02.2016 - 03.2017
Emergency Veterinary Technician
Four Seasons Veterinary Specialists
03.2014 - 05.2015
Police Officer
City Of Fort Collins
01.1991 - 07.2009
Community Service Officer
City Of Fort Collins
05.1988 - 01.1991
Associate of Arts - Veterinary Technology
Front Range Community College
Associate of Applied Science - Spanish Language And Literature
Front Range Community College, Fort Collins, Co
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