LAISYN DIAZ

• Assists supervisor in performance mentoring and technical assistance and provides in-unit training for development or for those employees where problems have been identified.
• Perform case reviews as assigned. Performs operational monitoring, tracking or casework and completes reports as assigned.
• Assists supervisor in handling client complaints and acts as a supervisory back-up in the supervisor's absence.
• In this capacity, they may be required to process special error-prone/complex cases.
• Accurately inputs data into all systems and evaluates outcome of the system to ensure that eligible individuals receive their benefits.
• Reviews and analyzes data from Quality Control and all monitoring sources and provides training sessions in areas where errors were identified.
• Reviews the cases of clients who request a fair hearing to ensure that the case was processed correctly and holds a conference with the client at the request of the supervisor.
• Participates in committees, work groups and community activities as directed by the supervisor.

Perform other related duties.

• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
• Conducted interviews with applicants, explaining benefits process and which programs were available.
• Informed applicants of other agencies providing useful or related assistance.
• Reviewed applications to verify client information and resolve discrepancies.

• Produced, organized and submitted export paperwork to meet all applicable resolutions.
• Communicated with global offices by telephone and email to facilitate smooth shipments.
• Discussed detailed port information to importers or exporters.
• Coordinator will be responsible for maintaining working relationships with Agents, Vendors, Steam Ship Lines and colleagues.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Improved operations by working with team members and customers to find workable solutions.
• Demonstrated leadership by making improvements to work processes and helping to train others.