Sanyelle Sandusky
Washington,UT
Summary
Experienced social service professional with extensive background in customer service positions. Excellent communicator, community educator, advocate, organized, and detail-oriented. Passionate about serving others, collaboration and building connections.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist II
State Of Utah
09.2021 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Collaborated with local resettlement agencies to assist newly arrived refugees in obtaining benefits.
- Interviewed applicants and explained scope of different available benefits.
Forever Ambassador
Zion National Park Forever Project
04.2021 - 09.2021
- Provide excellent customer service to park visitors
- Assist visitors at the cash registers with purchases, returns and exchanges
- Represent the Zion National Park Forever Project and Zion National Park as a whole.
- Worked collaboratively with a team to ensure that products remained stocked, organized and presentable.
Wraparound Facilitator
Direction Service
09.2020 - 03.2021
- Championed the Wraparound model within the organization and beyond, raising awareness about its benefits for families experiencing complex challenges.
- Developed collaborative partnerships with community resources, strengthening support networks for families in need.
- Established rapport quickly with new clients through empathetic listening skills that foster trust between facilitator and family members.
- Maintained accurate records of client interactions in compliance with agency guidelines, protecting confidentiality at all times.
- Devised creative solutions to complex problems faced by clients while remaining grounded in evidence-based practice principles.
Trafficking Prevention Specialist
Looking Glass
11.2018 - 09.2020
- Identified and provided direct services to survivors of commercial sexual exploitation of children (CSEC)
- Trained staff across the organization on how to identify and support trafficking survivors
- Created and delivered community education on CSEC
- Served on multiple committees in Lane County
- Helped maintain and supervise a drop-in center serving unhoused youth.
Youth Development Advocate
Looking Glass
03.2018 - 11.2018
- Oversaw safety and security of each youth under supervision
- Approached conflicts and crisis situations in a calm and professional way
- Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress
- Maintained detailed case notes and daily logs while protecting client confidentiality
- Operated a 24/7 crisis line for community members
- Maintained a safe and clean facility.
Sales Associate
The Body Jewelry Company
08.2016 - 08.2018
- Provided excellent and detailed service to customers
- Maintained extensive knowledge on products and industry standards to ensure customer satisfaction
- Maintained a clean and sanitary work environment
- Took initiative on projects to increase efficiency and customer satisfaction.
Sales Associate
Ross Dress for Less
02.2015 - 08.2016
- Maintained a clean and orderly sales floor
- Managed fitting room flow while providing excellent customer service and minimizing store loss
- Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases
- Mentored new employees on customer service, money handling, and organizing strategies to maximize performance, productivity, and team success.
Cashier
Kroger
06.2008 - 08.2013
- Operated cash register, collected payments, and provided accurate change
- Helped customers find specific products, answered questions, and offered product advice
- Maintained a clean and sanitary deli while providing excellent customer service
- Supported customers and employees in a management relief position.
Education
Bachelor of Arts in Women's And Gender Studies -
University Of Oregon
Eugene, OR06.2016
Skills
- Calm and compassionate communication even in times of crisis or client dissatisfaction
- Detailed record keeping across multiple systems while maintaining client confidentiality
- Ability to work independently with initiative
- Ability to work collaboratively with diverse populations
- Excellent time management skills and ability to prioritize multiple projects
- Navigates fast-paced and stressful environments efficiently
- Creative problem-solver
- Data Entry
- Telephone Etiquette
- Policy Interpretation
- Strength-Based Approach
Timeline
Eligibility Specialist II
State Of Utah
09.2021 - Current
Forever Ambassador
Zion National Park Forever Project
04.2021 - 09.2021
Wraparound Facilitator
Direction Service
09.2020 - 03.2021
Trafficking Prevention Specialist
Looking Glass
11.2018 - 09.2020
Youth Development Advocate
Looking Glass
03.2018 - 11.2018
Sales Associate
The Body Jewelry Company
08.2016 - 08.2018
Sales Associate
Ross Dress for Less
02.2015 - 08.2016
Cashier
Kroger
06.2008 - 08.2013
Bachelor of Arts in Women's And Gender Studies -
University Of Oregon
Similar Profiles
Brittany WallaceBrittany Wallace
State Auditor III (Lead Auditor) at State of UtahState Auditor III (Lead Auditor) at State of Utah
Megan HarrisMegan Harris
Prosecution Specialist at State of UtahProsecution Specialist at State of Utah
Jaeya EllisonJaeya Ellison
Respite Care Giver at State of UtahRespite Care Giver at State of Utah
Cindy SatiniCindy Satini
Sr Tax Compliance Agent III at State of UtahSr Tax Compliance Agent III at State of Utah
Jessica BrownJessica Brown
Lead Teacher at Utah Virtual AcademyLead Teacher at Utah Virtual Academy