Kimberly Swindall
Salado,TX
Summary
Knowledgeable with 20+ years of dedicated customer service and extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients and clients. Motivated to seek and Secure a full-time entry-level business administration position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Case Coordinator
Ascension Texas Imaging
05.2023 - Current
- Managed communication between patients, physicians, and insurance providers to streamline case handling.
- Work benefits, referrals and authorization for Ascension Texas Imaging.
- Work benefits for 6 locations and all of Imaging services, along with referrals.
- Help cover front desk lunch coverage for Temple Imaging department and CT, MRI department.
- Provided exceptional customer service to patients, addressing their concerns and answering questions regarding insurance benefits.
- Coordinated patient benefits eligibility determinations and enrollment processes to ensure timely access to care.
- Streamlined communication between patients, healthcare providers, and insurance companies to resolve benefit inquiries effectively.
Realtor, GRI
Native Real Estate
01.2019 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Presented purchase offers to sellers for consideration.
- Wrote contracts to outline sales and purchases of properties.
- Prepare and proofread real estate documents, from leases to closing contracts.
- Attend closing events and provide support for clients.
- TREC Real Estate License #547633
- National Association of Realtors #827020619
- Temple Belton Board of Realtors
- GRI - Graduate REALTOR® Institute
- Facilitated property showings, effectively showcasing features to prospective buyers.
- Developed comprehensive market analysis reports to inform pricing strategies and client decisions.
- Coordinated open houses and promotional events, increasing visibility for listings and driving client engagement.
Rep-Customer Service /Team Leader
Ascension Medical Group
01.2019 - 05.2023
- Maintained patient care satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
- Cross-trained and backed up other associates when needed.
- Assisted patients with setting appointments.
- Communicated professionally with colleagues and patients.
- Took copayments and compiled daily financial records.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for patients with respect to personal boundaries when asking for important details.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Supported office operations by expertly handling administrative needs.
- Completed necessary reports and documentation on time and to specifications.
- Led a team of CSR members while providing exceptional customer service
- Coordinated and maintain monthly CSR and Nurse float calendar and doctor out calendar, along with keeping doctor's PTO and CME time out excel spreadsheet.
- Patient check-in and check-out, greet visitors, verify personal data, and collect required intake forms.
- Scheduling: Book, change, or cancel patient appointments via computer systems.
- Phone Communication: Answer multi-line phones, take accurate messages, and direct calls to staff.
- Financial Tasks: Collect co-pays, process payments, and balance daily receipts.
- Record Management: Update electronic health records (EHR/EMR) while keeping all data private
- Analyzed patient feedback to identify areas for service improvement and operational efficiency.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Receptionist/Team Leader
Little River Healthcare
08.2013 - 12.2018
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Facilitated communication between patients and healthcare providers, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems.
- Assisted in coordinating office activities, contributing to overall clinic efficiency.
- Trained new staff on reception protocols and customer service standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist/Team Leader
King's Daughter Clinic
08.2008 - 08.2013
- Streamlined appointment scheduling process, reducing wait times for patients.
- Developed standard operating procedures for handling patient inquiries and concerns.
- Led initiatives to improve front desk workflows, enhancing team productivity and patient satisfaction.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Education
Some College (No Degree) - Business Management
Temple College
Temple, TXSome College (No Degree) - Real Estate
Austin Community College
Austin, TXSome College (No Degree) - Customer Service Management
McLennan Community College
Waco, TXSkills
- Calm and Professional Under Pressure
- Patient and Empathetic
- Time Management
- Administrative and Office Support
- Verbal and Written Communication
- Client Relations
- MLS Data Entry and Maintenance
- Microsoft Office
- Athena, Greenway and Quickbooks Software Programs
- Documentation and Recordkeeping
- Case documentation
- Interviewing skills
- Teamwork
- Multitasking
- Reliability
- Self motivation
Timeline
Case Coordinator
Ascension Texas Imaging
05.2023 - Current
Realtor, GRI
Native Real Estate
01.2019 - Current
Rep-Customer Service /Team Leader
Ascension Medical Group
01.2019 - 05.2023
Receptionist/Team Leader
Little River Healthcare
08.2013 - 12.2018
Receptionist/Team Leader
King's Daughter Clinic
08.2008 - 08.2013
Some College (No Degree) - Customer Service Management
McLennan Community College
Some College (No Degree) - Real Estate
Austin Community College
Some College (No Degree) - Business Management
Temple College