Overview
Work History
Education
Skills
Timeline
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Veronica Flores Henry

Rock Hill,SC

Overview

5
5
years of professional experience

Work History

Case Coordinator

TaxAudit
01.2020 - 08.2024
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
  • Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
  • Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
  • Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
  • Managed over 100 assigned cases and projects in 2024.

Package Handler

FedEx:Ground
06.2023 - 06.2024
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Followed safety regulations to maintain safe work environment.
  • Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.

Education

High School Diploma -

Community Collaborative Charter School
McClellan Park, CA
06.2015

Skills

  • Attention to Detail
  • Adaptability
  • Communication Skills
  • Ability to work under pressure
  • Time Management
  • Typing 70 WPM
  • Case Documentation
  • Active listening strengths
  • Data Collection
  • CPR/AED
  • Problem-solving abilities
  • Multitasking Abilities
  • Decision-Making
  • Active Listening

Timeline

Package Handler

FedEx:Ground
06.2023 - 06.2024

Case Coordinator

TaxAudit
01.2020 - 08.2024

High School Diploma -

Community Collaborative Charter School

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Veronica Flores Henry