Veronica Flores Henry
Rock Hill,SC
Overview
5
5
years of professional experience
Work History
Case Coordinator
TaxAudit
Folsom, CA
01.2020 - 08.2024
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
- Managed over 100 assigned cases and projects in 2024.
Package Handler
FedEx:Ground
Sacramento, CA
06.2023 - 06.2024
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
High School Diploma -
Community Collaborative Charter School
McClellan Park, CA06.2015
Skills
- Attention to Detail
- Adaptability
- Communication Skills
- Ability to work under pressure
- Time Management
- Typing 70 WPM
- Case Documentation
- Active listening strengths
- Data Collection
- CPR/AED
- Problem-solving abilities
- Multitasking Abilities
- Decision-Making
- Active Listening
Timeline
Package Handler
FedEx:Ground
06.2023 - 06.2024
Case Coordinator
TaxAudit
01.2020 - 08.2024
High School Diploma -
Community Collaborative Charter School