Kimberly Taveras
Davie
Summary
Dynamic professional with extensive experience in customer service at Seminole Hard Rock Hotel & Casino. Proven ability to enhance guest loyalty through personalized service and exceptional rapport-building. Skilled in cash handling and managing large groups, consistently delivering efficient and attentive service while ensuring compliance with alcohol awareness standards.
Overview
10
10
years of professional experience
Work History
Cocktail Server
Seminole Hard Rock Hotel & Casino
10.2017 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Property Manager
Public Storage
02.2015 - 10.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
General Studies
Colegio Cardenal Sancha
Dominican Republic06-2010
Skills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- Speed and efficiency
- Exceptional customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cocktail Server
Seminole Hard Rock Hotel & Casino
10.2017 - Current
Property Manager
Public Storage
02.2015 - 10.2017
General Studies
Colegio Cardenal Sancha
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