Kimberly Taylor
Indianapolis,Indiana
Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
8
8
years of professional experience
Education
High School Diploma -
Lawrence North High School
Indianapolis, IN1993
Work History
Processor
The Book Table
Indianapolis, IN
02.2017 - Current
- Prepared, boxed and staged outgoing shipments.
- Researched and resolved discrepancies to maintain accuracy.
- Read and followed standard operating procedures.
- Kept work areas clean and neat.
- Made sure that products were produced on time and are of good quality.
- Prepared and maintained production reports and personnel records.
Customer Service Representative
Tuchman Cleaners
Indianapolis, IN
03.2017 - Current
- Set up and explained new membership contracts.
- Directed calls to appropriate individuals and departments.
- Routinely answered customer questions regarding merchandise and pricing.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Built long-term customer relationships and advised customers on purchases and promotions.
Skills
- Strong client relations
- Quick learner
- Strategic sales knowledge
- Exceptional communication skills
- Shipping and receiving professional
- Trusted key holder
- Credit card transactions
- Excellent work ethic
- Active Data Online
- Strong conflict resolution skills
- Positive and friendly
- Detail-oriented
- Natural leader
- Motivated team player
- Cash handling and management
- Active listening skills
Timeline
Customer Service Representative
Tuchman Cleaners
03.2017 - Current
Processor
The Book Table
02.2017 - Current
High School Diploma -
Lawrence North High School
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