Kimberly Taylor
Boca Raton,FL
Summary
Dynamic professional with a proven track record at Spirit Airlines Inc., excelling in customer service and operational efficiency. Recognized for exceptional communication and problem-solving skills, I foster positive client relationships while managing multitasking demands. Adept at training and mentoring, I drive team success through initiative and attention to detail.
Overview
16
16
years of professional experience
Work History
Front Desk Assistant Manager
Salon Agapé
Novi, MI
09.2003 - 03.2011
- Managed appointment scheduling to optimize client flow and minimize wait times.
- Provided exceptional customer service, addressing client inquiries and resolving concerns promptly.
- Assisted with inventory management, ensuring product availability and organization.
- Maintained cleanliness and organization of front desk area to enhance client experience.
- Collaborated with salon staff to ensure seamless operations and effective communication.
- Processed transactions accurately, handling cash and credit card payments efficiently.
- Supported marketing initiatives by promoting salon services and products to clients.
- Trained new front desk staff on procedures and customer service best practices.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
Chief Instructor Customer Service
Spirit Airlines Inc.
Detroit, MI
09.1995 - 06.2003
- Led instructional sessions focusing on customer service excellence and operational efficiency standards.
- Evaluated trainee performance through assessments, providing constructive feedback for continuous improvement.
- Collaborated with management to ensure alignment of training initiatives with corporate objectives and industry regulations.
- Mentored junior instructors, fostering a culture of knowledge sharing and professional development within the team.
- Mentored junior instructors, guiding them in best practices for effective instruction and classroom management techniques.
- Served as a subject matter expert within the organization, assisting colleagues with technical questions or concerns related to course content or instructional strategies.
- Developed strong relationships with industry partners, ensuring ongoing collaboration in the creation and refinement of course materials.
- Established a positive learning environment by fostering open communication channels between trainees and instructors.
- Implemented hands-on activities that reinforced key concepts, resulting in higher levels of engagement during training sessions.
- Provided personalized coaching to struggling trainees, ensuring their successful completion of the program.
Education
Bachelor of Science - Broadcast Journalism
Oral Roberts University
Tulsa, OK06.1993
Skills
Excellent communication
Problem-solving skills
Time management
Hospitality services
Attention to detail
Maintaining cleanliness
Multitasking and organization
Initiative and proactivity
Cash handling
Complaint resolution
Timeline
Front Desk Assistant Manager
Salon Agapé
09.2003 - 03.2011
Chief Instructor Customer Service
Spirit Airlines Inc.
09.1995 - 06.2003
Bachelor of Science - Broadcast Journalism
Oral Roberts University