Kimberly Teal
Raeford,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Appointment Scheduler
Carolina Eye Associates P.A.
Southern Pines, NC
12.2025 - Current
- Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
- Managed incoming calls and emails to schedule appointments, ensuring timely responses and customer satisfaction.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Verified patient insurance eligibility and entered patient information into system, particularly with Tricare, VA authorizations, Medicare, and Medicaid.
- Handled both emergent and non-emergent referrals from other providers to schedule patients as needed with various specialists.
Sterile Processing Technician
FirstHealth Moore Regional Hospital
Pinehurst, NC
09.2024 - 11.2025
- Sterilized surgical instruments using autoclaves and other sterilization equipment.
- Assisted in sorting and organizing medical supplies for efficient workflow.
- Followed infection control protocols to maintain a sterile environment.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Collaborated with surgical teams to streamline instrument availability during operations.
General Manager
Pizza Hut
Raeford, NC
10.2022 - 04.2024
- Oversaw daily operations, ensuring smooth workflow and adherence to company standards.
- Implemented process improvements that enhanced team efficiency and productivity.
- Managed staff schedules, optimizing resource allocation for operational needs.
- Developed training programs that increased employee performance and engagement.
- Analyzed operational metrics to identify areas for improvement and cost reduction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Assistant Manager
Pizza Hut
Raeford, NC
01.2020 - 10.2022
- Supervised daily operations, ensuring adherence to company policies and service standards.
- Trained and mentored team members, enhancing their skills and promoting a collaborative environment.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Analyzed customer feedback, leading to actionable insights for service enhancement initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Office Assistant
Poisson, Poisson & Bower PLLC
Wadesboro, NC
06.2017 - 12.2019
- Maintained accurate filing systems, optimizing document retrieval processes.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Purchased and maintained office supplies.
Education
Bachelor of Science - Work And Organizational Psychology
Fayetteville State University
Fayetteville, NC12.2027
Associate of Science -
South Piedmont Community College
Polkton, NC05-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Typing proficiency
- Computer skills
- Verbal and written communication
Timeline
Appointment Scheduler
Carolina Eye Associates P.A.
12.2025 - Current
Sterile Processing Technician
FirstHealth Moore Regional Hospital
09.2024 - 11.2025
General Manager
Pizza Hut
10.2022 - 04.2024
Assistant Manager
Pizza Hut
01.2020 - 10.2022
Office Assistant
Poisson, Poisson & Bower PLLC
06.2017 - 12.2019
Bachelor of Science - Work And Organizational Psychology
Fayetteville State University
Associate of Science -
South Piedmont Community College