Kimberly Thiels
Boyce,LA
Summary
Excelled in problem-solving and organization, significantly improving case resolution efficiency. Skilled in case documentation and conflict resolution, adept at empowering clients through informed decision-making. Demonstrates a positive attitude and a commitment to maintaining high compliance standards. Personable with proven track record of success in my field. Quick to learn and excited for new opportunities.
Overview
22
22
years of professional experience
Work History
Case Manager
Encompass Health Rehabilitation Hospital
01.2021 - Current
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- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Case Manager
Cabrini Hospital
08.2019 - 12.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Case Manager
Riverside Hospital
01.2003 - 06.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Bachelor of Science - Social Work
Northwestern State University of Louisiana
Natchitoches, LA05.1995
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Data Entry and Analysis
Timeline
Case Manager
Encompass Health Rehabilitation Hospital
01.2021 - Current
Case Manager
Cabrini Hospital
08.2019 - 12.2021
Case Manager
Riverside Hospital
01.2003 - 06.2019
Bachelor of Science - Social Work
Northwestern State University of Louisiana
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