Kimberly Thompson
Howell,MI
Overview
14
14
years of professional experience
Work History
CSR
CGC Water Treatment
Hartland MI
08.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
QC Manager
Class Appraisal
Detroit, MI
04.2011 - 06.2022
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Documented inspection results by completing logs.
- Oversaw department of 98 by supervising daily operations, providing technical support and coordinating personnel.
- Evaluated [Type] systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.
Medical Assistant
LIvonia Family Care
Livonia, MI
01.2008 - 02.2010
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Associate of Science - Nursing
Schoolcraft College
Livonia, MI06.2008
High School Diploma -
Taylor High School
Kokomo, IN05.2005
State License - CNA
Kokomo High School
Kokomo, IN05.2004
Skills
- Management
- Strong customer service experience
Timeline
CSR
CGC Water Treatment
08.2022 - 12.2022
QC Manager
Class Appraisal
04.2011 - 06.2022
Medical Assistant
LIvonia Family Care
01.2008 - 02.2010
Associate of Science - Nursing
Schoolcraft College
High School Diploma -
Taylor High School
State License - CNA
Kokomo High School