Kimberly Tienda
Austin
Summary
Detail-oriented Personal Banker II with experience in customer service and banking operations. Skilled at building customer relationships, handling confidential information, processing transactions, and managing multiple tasks in a fast-paced environment. Strong communication, organization, and problem-solving skills with a commitment to providing excellent service and supporting team success.
Overview
8
8
years of professional experience
Work History
Personal Banker II
Frost Bank
Lakeway
04.2025 - Current
- Promoted to Personal Banker II for building strong client relationships that enhance service delivery.
- Focused on customer retention by identifying opportunities to strengthen relationships and enhance banking experience.
- Partner with Private Bankers, Commercial Bankers, Investment advisors, Mortgage Specialists, and other financial professionals to connect clients with the appropriate team.
- Supported branch goals through collaboration and exceptional customer service while fulfilling responsibilities of Personal Banker I.
Personal Banker I
Frost Bank
Lake Travis
01.2024 - Current
- Built genuine relationships with customers to deliver exceptional, personalized service and strengthen client satisfaction.
- Resolved customer inquiries and account issues promptly, enhancing client satisfaction and trust in banking services.
- Collaborated closely with internal partners to open new accounts, submit service requests, and provide referrals that best meet customers' financial needs.
- Processed account openings, service requests, wire transfers, and connected customers with appropriate banking specialists.
- Verified check endorsements and ensured compliance with banking policies and procedures.
- Adhered to operational standards while promoting security, risk management, and regulatory compliance.
- Identified potential fraud risks, escalated suspicious account activity, and supported fraud prevention efforts.
Associate Personal Banker
Wells Fargo
Austin
11.2022 - 11.2023
- Established strong customer relationships by facilitating account openings and conducting outreach calls.
- Provided tailored financial solutions through exceptional customer service.
- Opened new checking and savings accounts.
- Processed routine account service requests accurately and efficiently.
- Submitted credit applications and assisted customers throughout the process.
- Directed customers to suitable banking partners based on their specific financial needs. to the appropriate banking partners based on their needs.
- Answered customer questions and resolved account-related issues.
Teller
Wells Fargo
Austin
10.2021 - 11.2022
- Facilitated deposits, withdrawals, and check cashing to ensure smooth transactions.
- Handled cash accurately and followed bank procedures..
- Supported customers with basic account service requests to resolve issues efficiently.
- Delivered friendly customer service to enhance customer satisfaction.
- Collaborated with team members to assist customers effectively.
- Referred customers to the appropriate banker.
Sales Associate/Key Holder
The Imppecable Pig
Austin
01.2019 - 01.2021
- Provided excellent customer service and built relationships with customers.
- Assisted customers in selecting products that fulfilled their specific needs.
- Managed store operations by opening and closing the premises each day.
- Balanced the cash drawer and prepared the store for the next business day.
- Supported team members and adapted to staffing changes.
Education
High School Diploma -
Del Valle High School
Del Valle, TX05-2016
Some College (No Degree) -
Austin Community College
Austin, TXSkills
- Fraud detection
- Fraud prevention
- Transaction Processing
- Customer service
- Appointment Scheduling
- Processing paperwork
- Attention to detail
- Communication skills
- Bilingual Communication
- Relationship building
- Problem solving
- Critical thinking skills
- Prioritizing multiple tasks
- Teamwork
- Email coordination
- Responsibility
References
References available upon request.
Languages
- English
- Spanish
Timeline
Personal Banker II
Frost Bank
04.2025 - Current
Personal Banker I
Frost Bank
01.2024 - Current
Associate Personal Banker
Wells Fargo
11.2022 - 11.2023
Teller
Wells Fargo
10.2021 - 11.2022
Sales Associate/Key Holder
The Imppecable Pig
01.2019 - 01.2021
High School Diploma -
Del Valle High School
Some College (No Degree) -
Austin Community College