KIMBERLY TORRES
Houston,TX
Summary
Dedicated Shift Supervisor with expertise in employee training, cash handling, and inventory management. Proven track record in streamlining processes and enhancing team productivity to improve customer satisfaction.
Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Houston, TX
12.2017 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members on customer service excellence and operational efficiency.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demand.
- Streamlined workflow processes, resulting in improved team productivity and reduced downtime.
Cook
Chic-Fil-A
Houston, TX
04.2015 - 12.2017
- Supervised kitchen staff to ensure high-quality food preparation and safety standards.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Trained new team members on cooking techniques and company policies for consistency.
- Streamlined food preparation processes to enhance efficiency during peak service hours.
- Monitored equipment performance, ensuring proper maintenance and minimizing downtime.
- Implemented quality control measures to uphold food presentation and taste standards.
Cashier
Sears Roebuck
Panama City, FL
07.2013 - 02.2015
- Processed customer transactions efficiently, ensuring accuracy and compliance with company policies.
- Managed cash register operations, balancing cash drawers at the beginning and end of each shift.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on register operations and customer interaction protocols to enhance team efficiency.
- Implemented streamlined checkout procedures, reducing wait times and improving overall customer satisfaction.
- Monitored inventory levels, assisting in stock management and product placement for optimal sales performance.
Cashier
Walgreens
Panama City, FL
04.2010 - 02.2013
- Collaborated with team members to create a positive shopping experience through effective communication and support.
- Assisted in promotional displays setup, contributing to increased visibility of sales campaigns and merchandise offerings.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
No Degree - RETAIL MANAGEMENT
UNIVERSITY OF HOUSTON DOWN TOWN
Houston, TX05-2016
GED -
SHAWL ADULT SCHOOL
Panama City, FL05-2001
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Inventory management
- Continuous improvement
- Problem-solving
Timeline
Shift Supervisor
CVS Pharmacy
12.2017 - Current
Cook
Chic-Fil-A
04.2015 - 12.2017
Cashier
Sears Roebuck
07.2013 - 02.2015
Cashier
Walgreens
04.2010 - 02.2013
No Degree - RETAIL MANAGEMENT
UNIVERSITY OF HOUSTON DOWN TOWN
GED -
SHAWL ADULT SCHOOL