Kimberly Velasquez
Grand Rapids,MI
Summary
Results-driven professional with a strong background in healthcare management operations. Demonstrated success in enhancing patient satisfaction and streamlining clinic processes, leveraging creative problem-solving and effective time management skills. Very compassionate in patient care. Proven ability to cultivate a high performing team. Knowledgeable in training and leading a team to success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager/ Medical Assistant
Achieve Medical Weight Loss
Grand Rapids, MI
08.2025 - Current
- Led operational initiatives to enhance patient engagement and satisfaction.
- Streamlined clinic processes, resulting in improved service delivery efficiency.
- Developed training programs for staff, fostering a culture of continuous improvement.
- Oversaw budget management, ensuring alignment with organizational financial goals.
- Implemented data-driven strategies to optimize weight loss programs and client outcomes.
- Collaborated with healthcare providers to ensure comprehensive patient care and support services.
- Analyzed performance metrics, identifying areas for growth and strategic adjustments.
- Cultivated a high-performing team through effective leadership and mentoring practices.
- Conducted in-depth interviews to assess candidate qualifications and fit for organizational culture and business needs.
- Developed and delivered training programs to enhance employee performance and compliance.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Certified Nursing Assistant
Eshyft
Grand Rapids, MI
08.2021 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, documenting changes in patient conditions accurately.
- Collaborated with nursing staff to develop personalized care plans for patients.
- Educated patients and families on health management and post-care instructions.
- Maintained cleanliness and organization of patient rooms and medical equipment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Patient Care Technician
University of Michigan Health West
Grand Rapids, MI
02.2024 - 04.2025
- Enter data and fax various source of paper documents,digital files, etc into our EMR.
- Updating existing record with new information and ensuring data is current and accurate of patient information.
- Interacting with teams members to clarify data requirements and resolve data discrepancies.
- Processed laboratory specimens efficiently, adhering to established protocols for testing and diagnosis.
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
Customer Service Representative - Billing
NxGen MDx
Grand Rapids, MI
06.2019 - 08.2021
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed inbound inquiries, ensuring swift resolution and enhancing customer satisfaction.
- Utilized CRM systems to track interactions, maintain records, and streamline follow-up processes.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
Education
High School Diploma -
Godwin Height High School
WyomingSkills
- Customer service
- Staff training and development
- Operations management
- Customer relationship management (CRM)
- New hire training
- Creative problem solving
- Time management
- Patient care
- Compassion and empathy
- Venipuncture
- Specimen handling
- HIPAA compliance
Certification
- CNA - Certified Nurse Assistant
Timeline
General Manager/ Medical Assistant
Achieve Medical Weight Loss
08.2025 - Current
Patient Care Technician
University of Michigan Health West
02.2024 - 04.2025
Certified Nursing Assistant
Eshyft
08.2021 - Current
Customer Service Representative - Billing
NxGen MDx
06.2019 - 08.2021
High School Diploma -
Godwin Height High School