Kimberly Ventura

Annapolis,MD

Summary

Resourceful Client Service Coordinator known for high productivity and efficient completion of tasks. Possess strong skills in client relationship management, problem-solving, and communication. Excel in teamwork, collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.

Overview

years of professional experience

Work History

Lead Client Service Coordinator

Chesapeake Medical Imaging

Annapolis

10.2018 - Current

Recruited and trained new employees to meet job requirements.
Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
Scheduled and confirmed appointments for clients and staff.
Processed payments from customers using a variety of payment methods including credit cards, checks and cash.
Answered multi-line phone system and managed calls by routing to proper extensions and taking messages.
Reviewed and adjusted employee shift schedules in accordance with staffing needs.

Lead Receptionist

Floyds 99 Barbershop

Gambrills, Maryland

08.2015 - 10.2018

Monitored office supplies inventory levels and placed orders when necessary.
Greeted customers upon their arrival and provided them with a warm welcome.
Answered front desk phones.
Maintained cleanliness of work area at all times.
Performed opening, closing duties such as counting cash drawers and setting up.
Recruited, hired and trained new hires to optimize profitability.
Answered phone calls to assist customers with questions and schedule.
Monitored daily cash flow, prepared bank deposits and balanced register.

Sales Associate

Journeys Kidz

Annapolis, MD

10.2014 - 01.2016

Greeted customers to determine wants or needs.
Answered customer inquiries regarding product features, pricing, and availability.
Maintained cleanliness of store environment including floors, windows, displays.
Upsold additional items based on customer interests and needs.
Processed returns, exchanges, and refunds in accordance with company policies.

Education

Dental Assisting

Anne Arundel Community College

Arnold, MD

12-2017

High School Diploma -

South River High School

Edgewater, MD

06-2015

Skills

Client relationship building
Exceptional communication
Time management expertise

Bilingual
Strong organization

Timeline